McDonald's 4317 Northern Pike, Monroeville, PA 15146

"I visited McDonald's 11/24/2023. All of the lights were off and my food was old and bread was hard. I have had better experiences with the McDonald's on Wm Penn Hwy. This McDonald's made my food sloppy and not fresh."

"First the nuggets were old hard and dry I sent them back the new ones were over cooked and hard not as dry but still hard then the big Macs were also old and dry I didn't eat it all just left"

"Today was hands down my worst customer experience ever. I’ve never been spoken to so poorly by anyone in a service job. Ordered a large meal, happy meal, and a separate large drink and mcchicken. Get to the second window, wait about 4-5 minutes with no one there. A lady finally appears and says they’re waiting on my food. Great. She comes back and hands me one large drink, one medium. I pause, as I knew I ordered two large drinks. When I told her they both should have been large, “well it’s exactly what you ordered, it prints out exact”. “….ok but I ordered a large.” She argues with me more, asking what did my receipt say. I wasn’t given a receipt. She hands me two straws, walks away and returns with a plethora of receipts. Tells me we didn’t order two large drinks. I look at the receipt, it said “md-lg” on it. I don’t know what that’s supposed to mean but she reiterates again after I tell her it was supposed to be large “well it says medium, that’s what you ordered.” She rattles off my order in shorthand, and it confused me , so I said back to her what my order was and she says “yeah, that’s what I said” with condescension dripping in her tone. At this point, I’m sick of arguing with a grown woman when she clearly isn’t interested in making this right for me. I tell her “you know what, never mind” and ask her for a third straw (for my 5 year olds happy meal, so she won’t spill the chocolate milk), and she has the AUDACITY to tell me “I already gave you two straws”. I left this place fuming and in complete disbelief that this woman treated me like I was a complete idiot. Wasn’t willing to fix the mistake. (Which I gladly would have paid the difference for.) And continued to argue with me on basic things like a straw. I will NOT be visiting this location ever again. Horrible service. If anyone from McDonald’s sees this, I was there Sat 9/30 around 4 o’clock; whoever you had working the second window needs a serious lesson in interpersonal communication and how customer service works."

"I come here pretty often, it really depends who is working. It seems like the younger group of people do a really good job consistently. Other workers not so much. But I've never had a terrible experience and if I ever had an issue they were quick to resolve it. Good place overall."

"They gave me a single paid for a double, it was raw. Food was thrown in bag carelessly with fries everywhere. June 2nd 2022 at 9pm so whoever worked that shift doesn’t deserve more than minimum wage or is incompetent. Also, phone is off the hook it seems."