Sbarro

"How can I give below 1 star for their service. I asked for onion on my pizza ( I was NOT asking for free) amd I got kicked out from store. I have complained regarding this few years back in corporate office and NO reply. I guess their standard has fallen so badly, they can't afford customer service rep. Lol good luck to them"

"As I was scanning through the food court I came upon a absolute favorite of mine as well as a childhood favorite. Sbarro Pizza! You can't beat their whole pizza deals. So next time you are at Monroeville Mall get a huge freshly made pizza with one topping!"

"Went to the mall just to get my husband Sbarro. We figure he hasn't had it in about 15 years or so. Ordered him a large pepperoni and mushroom. My husband loved his said it tastes just like he remembers. Since I end up at the mall more often I've gotten a occasional slice. They always seem consistent with there food. Will say fresh out of the oven always good but I've bit into a slice that I know has been out for a bit and it's still good. Tried the strawberry lemonade today I think I'll make it a regular. Service was nice everyone was friendly and joking around while working."

"The service was exceptional here. The young man that took my order was full of energy and even gave some good conversation. But, that's as good as things got. The past few visits here to grab a quick slice or two have been miserable experiences on the food side of things. Flavorless, lukewarm and old. I think it's time they do an overhaul of the menu and maybe take a lot of things off and focus on maybe just about 4 or 5 different pizzas and do them really well. I feel bad seeing it fall like this but nothing last forever. Hopefully they can pull it off and have one more long run in the game."

"My husband was visiting on business and ordered from this store this past Saturday. The hours were 11-7pm. He placed his order for a cheese pizza roughly around 6-6:15 pm for delivery. Only to find out that he wasn't getting his food. How you might ask? It never showed up, and he called the store to which the "shift supervisor" told him he was clocking out and going home and couldn't help. So I called the store from 2 states away to try to figure this out. A man picks up the phone and says he's the "shift supervisor " and without asking my information or to look up an order - I asked could I get the refund since they didn't give him his food. The man responded "I don't know how" which was astounding. Now I'll admit I wasn't exceedingly nice, but found it bizarre that he couldn't figure out how to refund us. He simply kept telling me that they stop taking orders at 6 to clean up and leave by 7. I guess it's sbarros business to not make $ for an entire hour of their opening hours? I understand wanting to get out and go home, but seems odd that you can still order between 6 and 7, not get a refund and get told they don't know how to do it. He also gave me the owners number which I haven't reached out to them yet, but I still see a charge for the $ and never got the cheese pizza he ordered."