Best Kept Secrets Barbershop

"During my recent visit to Best Kept Secrets Barbershop in Frederick, Maryland, I encountered several issues that significantly impacted my experience. Upon entering, I noticed a lack of cleanliness, with hair clippings not adequately cleaned up around the shop. Additionally, the atmosphere was somewhat chaotic, with four televisions playing music at varying volumes, which I found distracting. I had initially scheduled an appointment for 6:00 PM but received a call to come in at 6:30 PM instead. I arrived 15 minutes early, hoping to be attended to promptly. Unfortunately, my presence seemed to go unnoticed, and I ended up waiting until 6:55 PM without any acknowledgment from the staff. Lance was supposed to be my barber, but due to the lack of communication and attention, I ultimately decided to leave. The surprising lack of cleanliness at the shop, especially with hair not being properly cleaned up, raises concerns about how the health department hasn’t taken any action. It’s essential for a personal care business to maintain high cleanliness standards for both customer satisfaction and health compliance. Overall, while I understand that busy establishments can have off days, the lack of cleanliness and customer service at Best Kept Secrets Barbershop, particularly from my assigned barber Lance, did not meet my expectations. Based on this experience, I cannot recommend this barbershop. I believe your time and money would be better spent at an establishment that prioritizes customer service and maintains a clean and welcoming environment."

"I really like Tammy BUT she really needs to do better with time management and consideration of her clients, especially those that have been regulars for years. I speak for multiple people as I type this. Tammy has a very nonchalant attitude when it comes to her being inconsiderate of her clients and their time. She gives a vibe of, she knows that she is going to have clientele because it appears that she is the only loctician in the area. Which is actually not true..you just have to look and ask around. I’ve tried with Tammy on multiple occasions, but her nonchalant attitude and total disregard for her clients time, as if we don’t have lives..pushed me to take my business elsewhere. Myself and others have been going to Tammy for years and this has been a constant problem. Tammy needs to do better, but I’m not so sure that she’s willing to. Sadly, I feel that it will take Tammy losing her clientele and her livelihood for her to really take this serious and make a change."

"Although Tammy is good at what she does she needs to be better with time. You might as well be a walk in because we sat in that barber shop for a legit 4 hours even though we had an appointment at 4pm. She does not acknowledge the fact that you are just sitting there and that is super unprofessional! If there are any other locticians out there please open up a shop in Frederick so we can have options."

"My husband took my son in for a haircut tonight. Eric absolutely butchered his hair. My son was very clear about what he wanted. He showed the barber a picture and was assured that he could do the cut. It looks nothing like what was requested. My son had an Afro. Eric cut most of it off. He came home hurt and angry. I do not recommend this barber at all. Highly unsatisfied."

"Stephen gave my Son and I the greatest haircuts of our lives! So satisfied we will be coming back every month!"