Sleep Number

"I have been looking at these beds for a few years because I suffer from chronic pain (CRPS). We finally stopped by after a sleepless night from our old mattress. From the moment we walked into the store, Kimberly was extremely helpful. I don't typically like mattress shopping because I hate to feel pressured by sales staff, however, this experience was totally different. Kimberly took the time to understand why we were interested in the sleep number and our individual needs. She was knowledgeable (there was not a single question that she didn't know!), friendly, and patient as we took the time to try different models. She was available for text and phone calls after we left to make sure we had all the information that we needed to make a decision. At the end, we purchased the split king, i8 360 smart bed, pillows, sheets & the mattress cover. Really looking forward to taking delivery & seeing how this bed helps support my chronic pain. 10/10 one of the best sales/buying experiences that I have had."

"Go see Edward, he’s very knowledgeable about sleep number products. I went there to inquire about sleep number, he treated me Af if I was paying customers. Due to the service and comfort, I purchased my mattress. I can’t wait to get it."

"I am so disappointed. I was excited to order my sleep number bed, the service in store was great. My order totaled to a little over $4000; this included the adjustable base, and the CSE mattress, and I was on a monthly installment for roughly $112/ month. There's been nothing wrong with the bed itself or the adjustable base. However, the Monday(Dec 19th) before Christmas, I see that the ENTIRE amount of $4000+ was deducted from my account. I instantly called synchrony bank, they advised that my money would be returned via paper check within 3 to 5 business days. To my surprise, got it back on Wednesday(Dec 21), so I was pretty happy about that. Not too long after on Friday(Dec 23), the amount gets deducted again!! So I went through the holidays STRESSED out and worried about finances, especially because the end of the month was coming up. NOT TO MENTION, THIS WHOLE ORDEAL HAS AFFECTED MY CREDIT. Never again. I'm currently in the process of returning my mattress, because I can't be going through this constantly. Literally, the whole time, all they could do was say "sorry", as if sorry is gonna pay my bills or repair the damage done to my credit. Unacceptable. My recommendation is buy the product outright or don't buy it at all!"

"I was online purchasing a sleep number, when I got a call from Edward. Edwards customer service is exceptional. He explained everything in detail and we even purchased something different t because of his great customer service and knowledge! Thank you for the call Edward!!!"

"I had a great experience working with Tia at the Pentagon City location. It was definitely the deciding factor in my decision to purchase a sleep number bed. She was patient, knowledgeable, & honest in her opinions on questions & decisions in options on purchases!"