Sleep Number 1540 Annapolis Mall Road, Annapolis, MD 21401

"I was happy until I got an email today pushing my delivery date out another two weeks! My goodness."

"Make sure to dress in your most formal attire to walk into this location, my fiance and I went in to get some info and were greeted with hesitancy. We were told “they are very expensive so MAYBE you would qualify for financing” immediately after I was asked about budget saying I don’t have one I’m just looking for quality. This salesperson continued reiterating how expensive they are and appeared annoyed we were even there wasting her time. The attitude alone confirmed my choice I won’t be doing business with them."

"Lisa A. The Sleep Professional, was very patient and professional. She did her due diligence in showing me everything that was available in headboards and bases (I already own a Sleep Number Bed and just decided to add the headboard and base). She explained all of my options and listened intently to my questions. My experience on 16Oct 2023 was Excellent. Thanks again Lisa."

"We have not received our bed as of yet....it will be delivered in 2 weeks. These comments are directed to the customer service we received at the Annapolis Mall Sleep Number location. Joanne was the best. She did not rush us, she was informative, she was patient, and she answered ALL of our questions. Customer Service is a skill set in the field of retail, and Joanne was a 5 star professional all the way. Thank you for your honesty and patience. 100% of her attention was focused on us and that's what customer service is about."

"Our lovely i10 bed had an air chamber go flat after 18 nights. Called customer service on a Friday and they could not get someone out until the following week to look at it. With their help over the phone, we determined an air chamber was bad. Still could not get a technician here to fix it. I offered to pick one up at the store but they do not stock them. There was no way to get a replacement until the following week. Then she said a technician had to replace it as it is not a simple job. So, just having spent $5400 on a mattress, I told them to pick it up. I think they were shocked that I did not want it fixed. We were not in love with the mattress anyway and after it popped, we were willing to fix it, just not wait a week. What were we supposed to sleep on? My wife weighs 115 pounds and her side popped so I don't think it was a weight issue. So they did say they would pick it up the following Monday but I would only get $4700 back. I asked why. $250 fee for returning it. I was aware of that fee if you did not like it. This one was defective though. Then there was another fee for coming back and picking it up and then another fee to ship it back. I argued the point a little that I was paying $700 for 2-1/2 weeks of sleep that was not even amazing and she said that was the best they could do. Whatever, pick it up. Lesson learned, no more Sleep Number anything for me. It costs a lot of money once you find out it is not as amazing as they say it is."