RH Annapolis | The Gallery at Annapolis Towne Centre at Parole

"This place a joke for a furniture store. I went in for furniture shopping after work in scrubs so I was not “dressed to impress”. Not greeted by a single person. All the sales people sitting at a table to the left laughing and giggling. So I walked around, like a few pieces and wanted more information about delivery times etc, went back to them to ask, I was not even acknowledged despite them looking straight at me, they all just continued to talk amongst themselves. So I left, and went across the street to Arhaus where I was immediately greeted and assisted. Surprisingly we were in Virginia the following weekend and similar experience at the RH in Tysons as well. So we ultimately ended up furnishing from Arhaus instead due to clear customer service issues and selective assistance at RH despite the location! We ended up spending our $$$$ at Arhaus! Furnished 4 rooms from them with impeccable service even after delivery! Look else where - this shop is just looks, no customer service and everything is made in China."

"Run far, run fast. Delivered my couch without legs. They ordered the legs and sent them to me, they were the wrong legs. The techs attempted to put them on, broke the couch. Finally got the couch replaced. They offered to refund the delivery fee and still haven’t done that. The delivery folks are top notch, the salespeople were great. Customer service is a running joke, even the delivery guys told us how awful they were. Love the couch but not worth all the hassle, especially for the price. Will not order again."

"Really enjoyed working with Rosalie (5 stars). Purchased a dining room set and chandelier. Items were delivered w/in the same month which is a plus. Would love to purchase more lighting only if their team would install. Took my electrician longer than expected to assemble and install the chandelier, but overall quality is great! I gave 4 stars only because the table leg had a minor ding near the foot, but noticeable considering the money paid. RH called to fixed it, but they’re using a contractor to fix it rather than their own technician. They have yet to reach out. Will update review when and if it does happen."

"In Sep. 2017 we purchased furniture worth of almost $30,000, we received everything by Dec. Few pieces were defected like both chandeliers, media center and the two worst chairs (pics are attached ) we made many attempts for there return or replacement, the only response we have received so far are many excuses. We have purchased the rest of furniture from Ethan Allan and Bassett and there quality is superb. Amina is the only helpful person in this store."

"Luxury stores are forced to walk a fine line between being pretentious and welcoming to everyone. The staff at this location seems to get it and understands that not everyone is there to buy the high end furniture but needs the same help with a faucet and that the right detail means a lot to homeowners. I appreciate the service here and will always return to see what alternatives they offer."