Pottery Barn

"Agree with the other reviews regarding customer service. Without that, it doesn't matter how nice the store presentation is. My husband and I was just treated horribly by manager Kate -- she went between trying to ignore us (we were the only customers in that section) and speaking extremely condescendingly."

"Extremely underwhelming and disappointing customer experience. My fiance and I made an appointment at this location, and we were met with a retail salesperson who was not helpful and was disinterested in showing us items around the store that we might want for our wedding registry. She was short with us when it came to signing up online in order to scan items that we'd like. We were asking more questions than she was, and quite frankly, she didn't really care that we were shopping for our special day. I honestly thought we would work with someone who actually wanted to be there and was enthusiastic about the store selection. You are better off looking online. The design consultant (DBradley) at their online store was far far nicer and willing to assist me with any custom questions (which I appreciated). We cut our appointment short and headed to their sister store, Williams and Sonoma. I would not come here again to shop or recommend it."

"Nice store but the customer service failed us. We went to the store to make an order in-person because we weren’t able to place it online. The manager didn’t want to match the online offer. We tried to place the order over the phone today and the ‘extra’ sale expired yesterday."

"Excellent customer service at the Pottery Barn Downtown Bethesda!! The store had only two lounge chairs, but staff called every store in three different states to secure additional chairs our fire pit project. The chairs are very comfortable and we absolutely love the biscotti color. However, we ended up using the chairs by the pool for a place to having a morning coffee or a glass of wine at night."

"One of my favorite places to shop! Wish I had a bigger home. Accessories and seasonal decor are always on point!"