The Home Depot 9818 Reisterstown Road, Owings Mills, MD 21117

"Im GC, doing business for many years with Home Depot. Today, I tried to buy by phone pro sales like I usually do, but the manager from customer services didn't accept. My question is, "The contractors can't make business the Sundays with Home Depot? ". Ridiculous with this store, I remember I did before."

"This home depot loves to bait and switch. I can't count how many times I've shopped here, picked up am item listed for a certain price, example $4.97 and when you get to the counter it rings up for 7 or 8 bucks. Then I am forced(not the employee who stands around doing nothing) to go back to the items location, take a pic, just for them to argue with me that it was in the wrong spot. That's not my problem, I saw the item for what was a reasonable but still expensive price, I get to the counter and it rings up different. Maybe hire competent workers who put stuff where it belongs. Not my problem to figure that out.. To add there were easily 20 of the same item under the same price that I picked it up at. After spending 1000s of dollars here, I will not be giving them another dime. I will now go out of my way to Lowes where I'm not treated that way. This home depot blows and the employees do as well."

"I’ve placed a to go order 3 times at this Home Depot. Being a person that appreciates being ready and prepping for something ahead of time, getting an order for pickup at the closest Home Depot is an important part of how I operate. Every time I place an order at this specific store, it’s never ready and it takes at least half an hour to get what I ordered but says it’s ready for me at the store. This is a lie and not good service and what I’d expect from such a large company that should have their stuff in order."

"Ordered a washer and dryer here. Salesperson was great. A wealth of knowledge. Things went downhill after that. Delivery was scheduled. The install team was supposed to hook up the dryer. They just left it sitting there. I did it myself. They need to hire more competent folks for installs."

"I went to Home Depot looking for a lantern battery. Having not found them, asked customer service. The customer service lady looked them up and told me they are only available online. I saw it on her monitor screen. I came home, started ordering it online, only to find out that there are 5 of them in stock AT THE SAME STORE where the customer service told me they don't have any, and that if I order, I could pick them up AT THE SAME STORE within 2 hours. So I ordered from Amazon. After this fiasco, I doubt Home Depot will be the first place I look for anything."