Wendy's,

17-25 Pleasant St, Monticello, NY 12701, United States

"The absolute worst customer service. Employees try to hide when you are at the drive thru so they don’t have to take your order. Very rude and unprofessional. No customer service at all"

"PLEASE DO YOURSELF THE FAVOR AND STAY AWAY FROM THIS WENDYS! If i could give 0 stars, I would! The food was disgusting and aside from that it took 15 minutes to then tell us they were ‘waiting’ for bacon so to give them another 10 minutes! The service sucked! We doubled check that the nuggets will be spicy and she assured that she PUT spicy and when we got them they were REGULAR! You have ONE job, the least you can do is DO IT RIGHT! Everyone looks miserable and unhygienic!"

"Everytime we go here there's always some reasons they can't server past 930 ant Wendys supposed to be open till 1 so how the hell is it evey night they got and issued with doing there job need to fire everyone and get decent ppl who can do a simple job it ant that hard no wonder this Wendys got clowned by sal from impractical jokes yall still a joke this location needs to be closed because yall can do your job of serve food take 10mins on a salad how its pre made place a joke"

"I’d advise to go to any other Wendy’s location, workers sound exhausted and annoyed at their jobs, was told to go up front to get my food when the other cars/customers got their food handed to them from the window…. Then a guy who was washing the sidewalk handed my food because this girl was too lazy to hand it to us…. Poor handling of food… this Wendy’s need to shut down so then maybe the workers will be happy to not attend this menial job anymore"

"Stopped by for a quick bite. Actually sat here waiting for our corrected order. It's was 48 minutes total. Didn't get food until after 24 minutes. Some of the food was wrong. Service sucks. They have been running drive thru orders out over the inside. Two people ahead of us left, without food and without refunds, despite asking for one or the other. Three people have come in from the drive thru complaining about their orders. Photo of top of the receipt and crusty fry my son said just hurt his tooth for validity. Food gets a 2 because at least it's Wendy's. Ended up with a refund for the missing food since it took too long. The one woman who got the manager and processed the refund was very nice. Place needs a new manager."