Erie Federal Credit Union

"This bank is a rip off. I woke up this morning and notice a -$267.78 on my bank account. My account had a balance of $155.00 available balance. I went and made couple credit card payment. This morning I woke up and notice a -$267.78 when I look at my account activity’s. I notice that they denied all my credit card payment a hit me with 9—$30 over draft fee. I ask them to please return that money because I am going to get pay tomorrow from work and I’m only getting paid $130. Cause my hours got cut due to a new owner. I have a pregnant wife and I am the only incom house. The manager at the branch Christ look at my account and said to me that he ain’t going to return me that money because I went off and spent money at the movie theater. I told him I can spent my money how ever I want and he responded back saying. If I am struggling with money and cannot afford anything. Why was I spending money on movie theater. I told him that is not his concern. And he responded. If it’s not his concern then returning me that money his also not his concern neither. So I got stuck paying for 9 overdraft fees at $30 each. I will be posting a video explaining everything. I will also post a picture of the building. I have over 200k plus follower on TikTok and YouTube. Follow me at magicalpoltergeist. For more content about this location. Video should be posted by 11/15/2023. Once again everybody. Don’t get ripoff by this bank."

"They have been in the process of updating credit cards and debit cards. 6 months and the cards won’t take transactions. I’ve had several meetings to try and fix the problem with no success. I run a business and both the credit and debit cards won’t even be recognized by online vendors like quickbooks and google. It’s not like the cards are failing for payment, they fail whenever you try to setup an online payment. Employees claim there are no issues and during each meeting they say there are no card issues. All of my friends who have EFCU are having the issues!"

"Having this credit union is actually putting me in debt right now. We've received new debit cards in August of 2023, due to tappable feature. The change was mandatory. Unfortunately these card numbers are coming up recognizable at most places online. I am unable to pay my credit card with my debit card. I am unable to do instant transfers or receive payments to my new card, and I did have the new card on cashapp, to be able to quickly send my children money. I deleted the card when I was moving the app to a new device. I tried readding the card and now it is coming up invalid. This has become a huge issue to many and nobody can do anything about it. Either the number is unrecognizable or it comes up the address is incorrect. This seriously needs fixed. My old debit card was great and had no issues. Since this new card I have received late fees, stressed how to make my payments, and have been doing everything to try to put my payments onto other cards to be able to make them on time. This is not good at all. I will be transferring all of our accounts to a new bank since unfortunately you leave me no choice. And with all the complaints Eriefcu had received about this, they still haven't done anything to fix the issue."

"Called in regards to a refund from Amazon not being returned to my account. This was during the transition to the new debit cards back in august 2023. Called customer service on why my refund was not credited and the woman who I spoke to “who was very rude as well” said they are behind on transactions and credits from the old debit cards and didn’t know when I would receive my money. This is completely inexcusable and unprofessional. I should not have to question wether or not I will receive my money at all because this business was unable to properly execute a transition to new debit cards that us members were forced into doing. I will be closing my account after I finish paying off my loan and credit card. Do not give them your business."

"Manager at E38th street office is extremely rude. Completely disregarded me immediately for a simple banking request. I do not recommend this branch at all"