JCPenney Salon 11160 Veirs Mill Road, Wheaton-Glenmont, MD 20902

"I truly debated on leaving this review because while I had a terrible experience, the stylist and JCPenney customer service/management were very kind and helpful. Before I begin, I will say that the stylist (whose name I will not mention) was a very nice person and did offer to fix my hair but I chose not to return. Thankfully I was also refunded by the store manager for the price of the service. I visited here a few weeks ago for a full blonde highlight and cut. My appointment was at 2:30 and I did not get out of the salon until after 6:45. I have had many highlight services before, some even at another JCPenney location, and it has always been fine. I left the salon this day in tears because my hair was absolutely horrid. The top of my hair was a brassy, strawberry blonde/reddish color and the ends were a blue/greenish hue. Not only this, but because a fine toothed comb was used on my wet hair, I have extensive breakage and damage which I have never had from previous salons. Highlights typically take a long time for me but never 4+ hours. Additionally, I felt like the stylist was trying to rush me out because they were closing at 7. They did not even offer to dry my hair. I had to ask for it, and they put me under the overhead dryer which no one has ever done to me before. A blowout is typically always included with a color service. When my hair started drying, the stylist did comment on my ends as well as another stylist who was working. The stylist offered to fix them another day, but at that point I had already wasted over 4 hours and really didn’t want to drive back and risk having my hair ruined further, though I agreed. I was then charged $185 for the service when the quoted price online was around $115. I did tip but only because I felt pressured to do so and wanted to avoid any disagreement or awkward confrontation because at that point I was planning to have it fixed. After I left the salon in tears, I immediately called customer service who did rectify the issue along with the store manager. This does not change the fact that my hair looks awful and I had to go to business trips and social events feeling very insecure as I wasn’t looking my best. I also had to spend a lot of money on toners, shampoos, hair masks, and other products to try to fix the color and repair my strands. Please do not go to this salon, even if you want to save money. It is 100% worth it to spend money elsewhere because you will be left with hair that needs fixed and have to put more money into it in the end. I only say this because I don’t want anyone else to have to deal with this."

"I love this salon! It clearly has strong leadership with the manager, Mia! She is a true professional and requires the same from her team! It’s so nice to find a clean salon with great deals and a friendly, knowledgeable staff! I have used many JCP Salons in MD and Va - and I like them all! The deals are great, you can find coupons on the app, online booking is a breeze and do t forget your JCPENNEY Rewards!!!"

"We went to this location for our kids' back to school haircuts. They completely ignored our instructions for our teenager's hair and buzzed it to the same level all around his head. For our daughter, the lady made it completely uneven in the back. Do not go to this salon for any reason, the staff is inept."

"My experience here in a word was horible. The phone attendants were rude, when I arrived at my appointment nobody told my stylist I was here. So not only was I waiting for her my stylist started texting me asking me why I was late. I have never had someone retwist my hair so slowly I was in the salon for half the day, only for me to get home and my entire loc retwist came undone. (I had a 10am appintment and didn't get out until amost 2pm) Don't say you know how to retwist locs when you don't. I litterally spent the entire next day retwisting my hair, a waste of time and money I didn't have. On top of that she charged me extra because my hair is thick. My hair is thick, but she must have complained about how thick my hair was over a 100 times, to the point where I felt bad about my hair. Your being paid, so insulting my hair is unprofessional. I texted the stylist the next day and while she offered to redo it free of charge, why would I have someone redo my hair when they didn't know how to do it the first time? How would she all of a sudden be better? Whatever you do do not go here!!!"

"Last week I went to another hair salon in Wheaton Mall called Meron. (The one right next to Macy’s) That salon technician butchered my hair. For one week I walked around with my hair botched...until today! Vera, Sabrina, Nichole, (I hope I got y’all a names right)and another young lady came to my rescue! Together they talked to me and reassured me that my hair length was compromised but mostly salvageable. They did an AMAZING job. You can bet that my hair will be done there from now on! Thank you ladies!!!"