St. Mary's County Metropolitan Commission 23121 Camden Way, California, MD 20619

"Terrible website, online payment option is ridiculous to set up and will not assist in setting up on their end."

"Customer service has been excellent. We have had two small issues in the past year. Both times they were out immediately and fixed the problem."

"I bought a piece of land 6 months ago. Haven't had a chance to build on it yet. Didn't even know the water was connected b/c the lots have sat vacant for years and I never received a bill or notice from them. The past week, I got a bill suddenly for the past half year, including multiple $25 late fees for non-payment, and then 2 days later a notice threatening to disconnect my water the following day. I went to the office to complain, how can I pay for a bill I don't even know exists? Apparently, them saying "yeah..., the post office has been unreliable..." means "it's all your fault, now pay up...or else." The "best" they could do was remove the $25 late fee for this month, and nothing else. How kind, removing the late fee from this month's bill, that isn't even due yet. $240 for 6 months of zero usage! I wish I could give them zero stars."

"I have no argument with service/customer service personnel. However, the billing/payment processes are archaic at best. In today’s world, there is no reason not to offer credit card auto pay (especially when you can pay each month by credit card). Recommendation is to take a page from SMECO’s book. They offer easy payments with an app, auto pay by credit card, and text confirmation of billing and payment. Five stars with those adjustments!"