Humphries Insurance Group

"Omg I was for many years a good customer for my business and home and auto that mark that works there is rude and does not appreciate my business at all they were the first agent that i always call for rates please go somewhere that wants your business!! that mark can be very rude never again !!"

"My in-laws live overseas and they needed to purchase insurance for a property in the Philadelphia area. It required a lot of coordination, and it involved older people who are not tech savvy. Sue Cooper made it happen. No headaches. I could not be happier. I recommend Humphries, and Sue Cooper, without reservation. Thanks so much!"

"Giving 2 stars because their rates are really good However they never remember to send bills., Finally the owner said he would oversee my acct that didn’t work Once again no bill! I even called him to discuss this and he for 2nd time in a few months hasn’t called back So unless you want to keep track of everything yourself you’d better not use them"

"BUYER BEWARE Contacted agent on July 10. Received a quote (with promise of other quotes from various agencies) on July 11. Did not receive the other quotes, emailed a day later and was informed Erie quote was cheapest without seeing other quotes. After having questions answered on July 20th decided to add renters insurance as well. Quotes were not attached until July 21st. Accepted both quotes on 25 July to start coverage on the 8th of August 2017. Bank account information was provided to agent on 25 July after having to prod for the attachments again. Questions normally asked about driver history during quoting process were not addressed until August 4th after bank account information was provided and cancellation of current policy at other firm already set to take place. Emailed agent today August 7th asking when my insurance card would be available as my policy was set to start tomorrow August 8th. Was then forwarded a message in the afternoon stating I was denied coverage by the underwriter due to a minor accident that occurred nearly three years ago (less than my deductible in damages) and told to come back in January. NO phone call. NO contact prior to me asking where my card was! There was very minimal communication and very little concern for their customers. Had to call my last agent and get my insurance reinstated prior to midnight tonight. (Thankfully that company is amazing and the agents actually answer your calls/emails same day same hour!) I will NEVER do business with this company again. They had plenty of time to collect my information and inform me to look elsewhere. Instead they took all my banking information (which I'm currently fretting about and will be watching like a hawk) and conned me into believing I had coverage. DO NOT USE THIS FIRM. They are beyond unprofessional."

"I have been working with Colleen for awhile now and she's the best. When I had a weird charge on my car insurance that I never had before, she investigated and got it removed before I was charged. I recently bought a foreclosed home and she got me a bunch of great quotes. My settlement kept getting delayed and when it finally happened, I only had two days to prepare. Colleen answered all my emails and calls and got me set up with homeowners insurance with time to spare. She's so attentive to details and works hard to make sure you get the best deal. She's also so sweet, I have no problem talking to her and asking her questions. Because of her, I'll definitely stay with Humphries as long as possible!"