Burger King 20430 Germantown Road, Germantown, MD 20876

"They told me a lie at the drive thru. She said we have bottled Apple Juice and then I go to the window and I see a bottle of Orange Juice, she then said we have a box of orange juice. They need to something about these jerks that's speeding on the driveway of Burger King. A Jaguar flew by me, I had to blast my horn at him. ZERO STARS FOR LYING. Also a huge white SUV had to stop in the middle of traffic to clean the hood of his car."

"Poor customer service is why they get 1 star. Went to this location to pick up food for my step son. He requested a ghost pepper burger with no bacon. He doesn't not eat pork, so I made sure to tell them twice. No bacon please. Upon receiving our order, my stepson unwrapped his burger and it had bacon. Despite me requesting no bacon twice. I went back through the drive through to replace the burger. The same cashier proceeded to ask for the burger back. I kindly asked if they could give us a fresh burger before we give back the burger with bacon. We were concerned they'd just remove the bacon from the burger and give it back. The cashier got upset with the request to make a fresh burger first and gave us a nasty expression, demanding we give back the burger first. We explained our concern, and was visibly offended. She begrudgingly made us a fresh burger after going back and forth over our concern for at least 2 mins. When we attempted to hand the burger with bacon back, she rudly told us to keep it, and slamed the drive through window closed. Not once did she apologize for messing up the order in the first place. A little patience and accountability can go a long way. Instead she choose to get offended. 1 star. Update 12/13: My stepson informed me the new burger they gave us did not have cheese, like it was supposed to."

"I am beyond frustrated when they can not even get an order right. How hard is it to look at ticket and pack correct food? I should not have to dig through bag and check order before I leave. This time, I got all the way home before realizing they forgot my double whopper. Had to return at which time the cashier and manager starting speaking Spanish in front of me. Not sure what they were saying, just get my freaking order right and we will be good."

"Food quality terrible, burgers were burned. Requested money back for the food and have not heard anything yet. This is unacceptable, we paid a lot of money and we could not even eat it UPDATE: they offered a 10 dollar coupon for something that cost 40 dollars… yeah I’m never going to BK ever again. Don’t eat here EVER"

"The cleanest Burger King l have ever seen. Also the burgers are always done right. My favorite one in Maryland!"