Au Bon Pain

"The cashier was a bit surly and I was disappointed they weren't serving their "all day" breakfast menu. However the chipotle black bean avocado sandwich as well as the veggie soup were delicious!! Not a bad place to stop in Dulles airport."

"Just passed thru - Tuesday 28Nov.2023 - 09:20pm.....Noone was cooking. Both were behind registers & did not say a thing as I stood at counter wanting to order the delicious looking egg wrap advertised on my way to gate. I probably did not want them cooking it anyway. Missed flight - no fault of my own, tickets bitterly stolen from bucket.. probably by security not wanting to push our items to get scanned in Charlotte, N.C.....now this! Boo food service workers!"

"I had a highly unpleasant experience today with one of the male employees at this establishment. Despite paying over $9 for a basic hot sandwich, the staff member treated me with extreme rudeness and condescension. I had just come from surgery in DC with busted diapers for my 1-year-old. When I noticed an empty trash bag available, I politely requested to use it, pointing out that I had just placed an order. The employee callously refused, stating that the bags were reserved for other customers. He continued to display his dismissive behavior, loudly munching on cod chips while belittling my request. Additionally, it appeared that the female employees were fearful of him. Frustrated, I approached a janitor named Brian Lopez and kindly asked for assistance. To my relief, he graciously provided me with an empty trash bag to repackage my new diapers for my baby. As a result of this distressing encounter, I have decided that I will go to great lengths to avoid using this airport in the future. The staff here lacks both kindness and helpfulness, and I will instead choose to utilize airlines based in DC, where I have found better experiences."

"Filed a complaint over 2 weeks ago but clearly the store doesn't care because I haven't heard a response. It's unfortunate they hire employees like Nussrat, who curse at you when you ask a question. People like her don't deserve to work customer service and should be fired. Lastly, Virginia is a one party consent state."