Ulta Beauty 17758 Garland Groh Boulevard, Hagerstown, MD 21740

"Chelsea and her assistant did an AMAZING job on my hair!! Absolutely recommend!"

"Completely disregarded and disrespectful. Waited about 15 minutes to see part of an aisle where someone else was being helped. Asked if I could see the section I wanted to and they barely moved (customer and employee). Found a display rack of the same brand and asked a worker if they had any trials of the colors of foundation so I could test them. She snootily replied, "you mean testers?" And then walked away after saying they had none to go back to the same customer originally taking up the aisle and the attention of half of the staff. You have other customers besides the difficult ones. I went to complain to another worker and ask for assistance and they said, the manager and other worker are in the way because they're helping a customer. Yeah, I know. Meanwhile, I AM ALSO A CUSTOMER on a schedule trying to pick up one item. I left without anything and will not be back to this store anytime soon."

"I love the products, customer service but I made a more than $600.00 purchase and they gave me Nothinq. Not even a coupon."

"Staff up at the front is very disrespectful, unprofessional with no customer service skills. The managers will just stand there while the employees will get smart and rude with the customers and say nothing to them. I’d rather take my hard earned money somewhere else that treat paying customers with kindness."

"This Ulta has one or two great CSR’s to assist you. I like when I come int the door, every-time I’m always greeted with a smile, hello, and if they can assist me let them know. The newest high end make-up and perfumes along with styling tools are always carried in this store. So many make-up and body luxuries too choose from. A paradise of great selection for a make-up and body care lover. This store is always clean, stocked, and well organized."