Candlewood Suites Belle Vernon, an IHG Hotel

"I travel a lot and this is the dirtiest hotel room I have been to in a while. They clearly need to do a better job with their cleaning & room maintenance. Broken latch on cupboard door. Not a single fork in the drawer - oh wait, I found ONE fork and it was FILTHY and shoved in the back of the drawer. Yuck White stains all over the couch. I forgot to get a picture of the dishwasher but it was full of dishes and standing water, so the cleaning crew should have absolutely unloaded this and the dishwasher clearly needs to be fixed. Minor defects in the bathroom too and they forgot to leave handsoap and toilet paper!"

"Arrived 12/26/23(room 218) ..early check in before 12pm, dropped off luggage and left to visit with family,returned after 9pm and to my dismay realized what a shotty room I was placed in ....curtain hanging down off track with a wire attached that someone made a Ill attempt to secure it ...exterior windows extremely dirty excessive crumbs near recliner on floor,recliner stained ,bed sheets looked like they were taken from dirty laundry and put on bed ,prior guests items in dresser drawers and the bathroom ceiling was damaged with a Ill attempt of someone patching it ...wish I could post pictures!unwanting to deal with changing rooms at this hour ,we stayed in this disgusting room and first thing in morning was moved to a different room .2nd room was a more modern clean room I'd give a thumbs up 2!only complaint ...fan on heat ran all night ...even when it was suppose to be turned off ...hotel did not discount my stay ...which I thought was unacceptable! CLICK ON MY ICON TO SEE PHOTOS."

"Ultimately, if you can't figure out how to not have roaches in your hotel, then what else matters? This place could easily be a 5 star establishment, but it just needs a few improvements to get there. 1) Hire a better exterminator. 2) Touch up and/or repaint the halls and rooms. 3) Deep clean entire establisment including recaulking and grout work. 4) Maybe update lighting fixtures with led lights. 5) Update/Make sure items are working in the rooms."

"I thoroughly enjoyed my stay at Candlewood Suites. I would definitely stay here again. The rooms were clean and stocked very well. The staff was very friendly, always had a smile and extremely helpful. Our room was missing a toaster and the staff promptly got us another one. The rooms had almost a full kitchen. The only thing the room didn’t have was an oven. Amazing place to stay!!!!!"