NorthEastern Dentistry @ Cottman

"In all honesty and not out of maliciousness. I would not recommend anyone to come to this Dental Office. I came to the office, they cleaned my teeth improperly. I have red nicks on my gums and scrapes on my gum from where they made it bleed from trying to clean it. My teeth were not flossed. No toothpaste was used during the cleaning. I spoke with the receptionist and asked if the individual was a dental hygienist and they asked me “Why” I wanted to know. Later the manager would not answer the question. I told the manager I was displeased with what happened, how my gums bled, no X-rays were done etc.. and I would need to cancel my husband appointment if he was going to get the same service. She did not address my concerns at all. And then proceeded to tell me that if I was displeased then they recommend that I take my services somewhere else. This was the second person within the office who was very unprofessional. They did not do any XRays because their machine was broken. I asked them not to bill my insurance since the cleaning was done improperly leaving damage and the XRays were not taken. As I type, my gums are hurting. This warning is so that potential clients understand what they may be getting themselves into. Very saddened by this experience. Hope this helps someone."

"Showed up for my appointment after receiving multiple calls to confirm, only for the doors to be locked and nobody answers the phones. Very unprofessional"

"For 2 months straight I been getting last minute calls with someone in this office canceling me and my son appointment minutes before the appointment it just happened again today. There is no communication."

"I have been a patient of this location for couple years and must say that I have been treated with the upmost respect and attention. The front desk have the best people working. I have and will continue to recommend this dentistry. I just picked up my partial and pop them in and the fit was perfect."

"My husband had a chipped tooth that we wanted looked at. Our first visit, they looked at it and cleaned his teeth (if you want to call it that). A little later we get the bill and low and behold, they've charged us for x-rays!! We're both in the medical field and know how x-rays work so we knew x-rays were never done! We called them and our insurance company. When I called Northeastern they kept insisting that x-rays were done. The guy on the phone was very rude! So we went there and the office was closed! So I called again and they said they were at their overbrook office that day. But on their answering service it said the office was open! So we went there the next day and asked for a copy of these "x-rays", the guy said the machine was down and to try again in a couple of hours. We went back and he says there was a mistake and x-rays were never done! Surprise, surprise! We had another appointment scheduled with them in the meantime. We got there 5 minutes after our scheduled time and the office was closed! When I called from outside their office, they tell me the doctor left early that day! No common courtesy at all, I rushed home from work so we could make it to this appointment and this is how we were treated! This is the worst place ever! We went to academy dental and got everything done there hassle free! Please don't waste your time or your money at this place!"