Pennsylvania Dental Group

"The entire staff is lovely, from the receptionists to the hygienists and the dentist. I genuinely look forward to getting my teeth cleaned twice a year."

"Always had a great experience with the dentists and hygienists. However, the front desk staff is impossible to deal with. Twice in the past, I have confirmed my appointment but went to the office only to be told my appointment was cancelled due to me not confirming. I had to literally show them the confirmation in my text messages after being told there was "no way my appointment was confirmed". Last week I was scheduling an emergency appointment due to tooth pain and was told "we don't take walk ins as you have done in the past. Our office does not work that way". I have never "walked in". I had two appointments that were erroneously cancelled. I have brought this to the attention of Dr Pirok but he defends their rudeness by saying that they deal with alot. It's unprofessional to allow this behavior to continue. Due to this I will not return to this practice."

"My experience here was not great. Dentist and staff were nice enough, but had major issues with getting through on the phone. They were supposed to call me back about a procedure once the insurance approved it but 3 months later and they never did. Whenever I tried to call no one would answer, or I'd leave a message and never get a call back. One time I called an hour before close and it went straight to their after hours message. There's better dental offices in the city."

"Just stay away if you don’t want to be treated like dirt by their angry, rude, bizarre front desk staff. Top to bottom, the worst customer service I’ve ever had with a dentist. While the dentist and assistants are good, their front desk staff will press you to pay for Invisalign up front the promptly be difficult at every opportunity thereafter. Appointments magically “disappear”, are scheduled then rescheduled nonsensically, and basic questions are met with an attitude. Today’s tour de force was refusal to give me retainers I had pre-paid for after they called and requested I pick up. The dental staff seems to reflexively apologize for the front desk being ridiculous. The ownership needs to clean house. I’m not spending thousands of dollars to be treated like garbage for no reason, and I’d wager others feel the same way. I won’t be coming back."

"Dr. Samantha Pirok listened empathetically and gave compassionate care. She carefully evaluated my tooth and crown fit, gave me alternatives for upcoming treatment, and referred me to someone else when her schedule did not allow her to do my root canal in a tight scheduling window for me. This enabled me to get dental clearance for my upcoming surgery."