Marriott Employees' Federal Credit Union

"My son works for the Marriott IT department. I should have checked reviews before refinancing my mortgage with them. This is the worst credit union in the history of credit unions. So archaic. They don't have the ability to pay over the phone or debit my external bank account to pay the mortgage. I have to initiate a transfer to my Marriott savings account and THEN pay my mortgage from the savings. A mortgage specialist said they would call over a month ago, and I'm still waiting for the call. Beware!"

"I wish I checked reviews before signing up because this is a 1 star CU! I signed up for what i thought was a checking account but i had to sign up for a savings as well and keep $1,000 balance or get charged $10/month fee. Main reason was to use their auto loan product as they had best rates; however what’s not published is that you cannot payoff the loan early and they only allow up to one month additional payment per year. Worst loan I have ever heard of but ignoring that the customer service in trying to get answers around signing up was some of the worst around. I called several times and emailed trying to get details of a loan but was called back once when they wanted something from me and never answered my questions about early payoff/ additional principle payments until I was almost signed up for the loan. Then when i went close my account i was charged an early closure fee equal to remainder of balance…hmm go figure. I hate writing bad reviews but I have had countless bank accounts with other CUs to but wow was this experience at the bottom for me. With so many other options out there not sure why anyone would choose MFCU."

"Very difficult to deal with. I was calling the customer service line for 2 days straight attempting to obtain a 10 day payoff letter. Every representative gave a different response. I somehow managed to get a manager on the phone and she was able to fax me the letter (its 2022 - why are we still faxing). Oh and she forgot to add my account number on the document...Lots of back and forth. Horrible experience."

"If I could have given them a Negative 0, I would have..I have had several issues with them and asked to speak with a Supervisor/ Manager and have yet to receive a response. I elected to close my account and was told to Fax in a statement ( in which case, I did) on this past Friday. I was at one of the "Share Credit Unions" attempting to withdraw all of my money(Because I was told that I could) and close the account and the system will not allow the bank teller to issue me a cashier's check so I called Marriott credit union and was told that my request would not be processed until on Monday however I tried to pay a bill with my card and my card declined so I called the 24-hour banking assistant and was told that my account has been closed and they had sent me a check. This is just another example of poor service, which further makes me know that I made the proper decision and closing my accounts and not doing any more business with them because of the lack of professionalism. It was embarrassing to think that my account is still open until Monday, only to find out that it was not. Good riddance to them and I would NOT recommend this Credit Union to my 12 year old."

"I agree this is the worst bank ever. I have been dealing with banks since I was 12. I have never had a Manager and his name was Don. He was condensing and told me. I didn't know how to do something simple ask him to do it. He couldn't they have no IT department. I thought we were in 2017. Come out of the dinosaur ages. I have been hung up on few times. I have had my credit with money in the account and it still declined. I been told if I get a new card. I won't have access to my money. Until new card comes. Really this is unacceptable. I asked to speak with the branch manager Leah. Been told she out of the office today. She only helps people that walk in. I am going to close this bank account as soon as possible. Extremely disappointing as I love the company I work for and thought this would be a great move. I was so wrong in so many way. I also asked for his bosses info and he informed me they come right back to him. So he wouldn't give me an email or name. I am disgusted with the lack of service from the employee all around and not able to do what is simple things on your website."