PenFed Credit Union

"For the most part I find Penfed King Farm and customer service number for Penfed helpful. They pay attention to détail. They introduced me to the première saving account and I accrue more interest."

"Been banking here since 1988. They treat me like family. I have never had a negative experience here. No fees like other banks because they look out for the customer."

"I thought that I would receive premium care since it is a FEDERAL credit union. I completed my new member application 7 times and I am still waiting for my DEBIT card after it was ordered 4 times. The card comes from a third party that sends the card USPS. I get the statements, but has yet to receive the debit card. And when you call, the reps are clueless & unable to offer a plausible resolution. If I can drive all the way to DC to get a card then they can overnight a card to me from DC or Rockville. NFCU AND USAA ARE FAR BETTER credit unions. I bet if members of withdrew their money and went to another institution, they wouldn’t even notice."

"Very sorry to say that I had my account in Rockville branch for over 15 years. Worst customer service I have ever had in this bank. Staff is not professional and pleasant at all. Since the management changed, it’s worse now. I am not surprised to read the reviews of others. Shame… I really don’t feel comfortable anymore with this bank."

"Small branch in nice area. Was not very busy at all toward closing time, which is 5pm. Free convenient parking in parking lot."