NASA Federal Credit Union

"I have got an exceptional service provided at the branch NASA Federal Credit Union Wintergreen Plaza on Rockville Pike, Rockville MD. This place is very special because of the hardworking, very professional and polite people. I really enjoy to be a client of Ms, Coumba Ndiaye who makes my each visit always successfully done and I know that my business and I are always stay in good hands, because of the brilliant employee like Ms. Coumba Ndiaye. Thank you very much and keep up your good work !"

"I've been with NASA FCU since my start with NASA back in the late 1970's. After the banking debacles, I dropped all other banks and went solely with NASA FCU. Excellent service and benefits of being a long-term customer."

"Why is it that this ATM is always non operational. This is the second time in one week that it is temporarily unavailable. There is NO other NASA FCU within 15-20 miles. Why can't you keep the ONLY ATM available operational to your customers? Response: You CANNOT deposit cash or checks at 711. When you deposit checks at non NASA FCU ATMs there is a DELAY in your deposits. The real response should be "We will ensure ATM is OPERATIONAL. ""

"As a previous reviewer posted, debits will often post before credits, ridiculously long hold times before releasing funds, excessive fees for everything! Several times I was charged a $29 overdraft fee for an item less than $5 (and I had direct deposit) and they refused to reverse. There's also no limit per day on overdraft fees, poor customer service, inconvenient hours of operation, few locations and VERY uncooperative Access-24 phone banking service is the WORST!"

"I would highly advise anyone and everyone to stay away from NASA FCU at all costs. I should have seen the warning signs when I first went to the Rockville branch when the wait time was outrageous and several bankers went about their mundane tasks without evening acknowledging customers in need of their assistance. Now that I have had several months of experience as a miserable NASA FCU customer, I know how TRULY awful they are. First and foremost, they have an extremely non-user friendly website where you MUST log on from a computer using your entire credit card number, social etc in order to simply pay a bill. ANY other bank allows you to just log on and make a payment from your desired bank from there. Secondly, I have gotten numerous emails and letters stating that a portion of my documentation to complete my account were still pending when I have spent hours on hold with several NASA FCU customer service representatives in order to solidify that no further information was needed on my end. Lastly, they require you to visit a branch everytime you need something. In this day and age where customer retention is largely based on convenience, accessibility, and top-notch customer service, NASA is without a doubt deserving of 0/5 stars. I pray that they will one day be able to redeem themselves for all of the low-quality service they have likely provided to thousands of customers, I won't hold my breath."