Embassy Suites by Hilton Baltimore at BWI Airport

"I usually love staying at Embassy Suites, but the one located near BWI in Linthicum, MD was awful. When I arrived there was no one at the front desk and I ended up waiting 22 minutes until someone showed up at the front desk. I was warned about construction noise being an issue due to drilling. Also, I’m not a smoker and my room was non-smoking and the room reeked of mold and smoke. There was also kids running and screaming at all hours of the night and following day. At breakfast there were no scrambled eggs available and the tray was replaced with bacon so there were just two trays of greasy greasy bacon and a tray of greasy sausage. I went to order scrambled eggs from the grill and the chef refused to accept my orders and told me to get them from tray, I let her know what there wasn’t any. So I spoke with someone else about the wait time for eggs, he told me to order from grill, I explained the chef said I couldn’t order scrambles eggs from the grill, he sent be back over and spoke to the chef and she said she didn’t understand how she was supposed to make scrambled eggs. At that point my son and I left, we ate elsewhere. Of note, the eating area tables were not clean in the breakfast area, kids dripping water serving themselves breakfast dripping water everywhere. People keeping luggage carts in their rooms. It was a hot mess of a hotel from checkin in to checkout. Oh and the phone was missing buttons and there were urine stains behind the toilet."

"A very beautiful hotel in a quiet area. The rooms were big for me, and had a lot of space. The bathrooms were well stocked too. It’s a fair way away from things to do, but it’s fine with me. The staff was also very respectful and very kind. I would definitely recommend staying at this hotel."

"Service was good, breakfast was great. The common areas were generally nice but I did notice some wear and tear in different places. Our room was old and worn. The carpet was fraying, the arm of the couch was dirty, wood in various places was damaged. The hot tub was out of order which was one of 2 reasons we chose this hotel over other options in the area. The other reason was because we could get a suite. Airport transport service was great also. All employees were pleasant and helpful."

"The front desk, housekeeping team, and the breakfast staff were professional and helpful. I must give extra kudos to the breakfast team. The manager went and her team went over and beyond to ensure that everyone was taken care of and that stations were well stocked and clean. My only suggestion would be for someone to inspect the rooms. Our windows were filled with mold and the rooms could use a little updating but they were at least clean."

"On site restaurant w/ 2 complimentary drinks for all guests upon check in. Free hot breakfast & omelets made fresh to order ! The rooms are spacious and clean! The beds are so comfy! I was watching a show, next thing I know, I was waking up the next morning from a great rest! The only thing I didn’t like is the jacuzzi jets weren’t working, I wanted to relax after a 5 hour drive,other than that, I enjoyed my stay."