Emmert Dental - Pittsburgh

"on 9/20/2021 I had appointment , with Dr Carnevali and had to point out he was doing the wrong tooth. Wanted to do the root canal . Until I pointed out wrong tooth. I told him he should Have checked his paperwork before  starting and he wisely said thank you for pointing that out. it was for a crown , i had show him note from last time. voice mail said 9am., he showed up at 915 . I told him he was late too and he said thank you for pointing that out for me. . he refused to assist me and demanded i get seen by someone else So I have to call and make an appointment with another dentist"

"I was a patient here several years ago, between 2015 and 2016. On my first visit, they told me I needed 3 fillings. OK, fine. Never had one before and it hadn't been that long since my last dentist visit (to a different dentist in a different city), but I was 25, and it happens to everyone at some point. I had them done. On my next visit six months later, they told me I needed more fillings. I was very surprised, and I began to smell a rat. I went to another dentist for a second opinion. Unfortunately, my insurance wouldn't cover a second x-ray, but after an examination he told me it was unlikely that I needed more fillings and I probably hadn't needed the 3 I'd had done there. Several years have passed since then, and I wasn't able to go to the dentist again as I kept moving, changing insurance, etc. and I never got around to it. I always had a lurking fear about my teeth because I never got the second set of fillings Emmert told me I needed. Even though I was pretty sure I didn't need any fillings, I never 100% knew whether what they had told me was true or not. Now I know it was absolutely not true. I finally went to see a dentist again yesterday and got x-rays. It has been more than 3 years since I was told by Emmert that I needed fillings, and I got confirmation yesterday that three years later, at 29, I still don't need any fillings. I feel absolutely scammed and violated. I've felt this way for the past 3 years, but now I have confirmation that my feelings are valid. I bitterly regret ever being a patient here, and I bitterly regret getting 3 fillings that I doubt I even needed. I highly recommend finding a different dentist. Don't trust Emmert Dental."

"They are AWFUL! Horrible, shady billing practices. They did a filling, and when I came back a few weeks later for a cleaning, my previous dentist was no longer available / with the practice. The new dentist told me the filling wasn't completed, and needed to be done again. I literally sat in the chair and experienced this filling, so I don't know how that is possible. None the less, they were adamant it was not done and needed to be done. Of course, insurance wasn't going to pay for it. They ended up not sealing the filling correctly, and damaging the nerves in the tooth to point my new dentist said, "it's been turned into pulp." I had to have the tooth removed, and Emmert took 0 responsibility. HORRIBLE PRACTICE"

"As Anthony wrote below, don't trust positive reviews. Simply speaking, their billing is not transparent and they don't take the responsibility for their treatment. I should have paid more attention to negative reviews here and yelp before I changed my primary dentist. Here is a story. I had a new crown 9 months ago in Emmert Dental. Initially, they charged me more than what they agreed with my insurance company. When I found it, I called their office more than 20 times to get their explanation. Their office manager kept saying that they would reimburse it. After a few months passed, she finally changed the bill, instead of reimbursing a difference. She claimed that they missed adding an item that was not covered by my insurance company. Furthermore, they told me that I owed them. Early this year, the crown became loose and food stuck the gap. I made an appointment and visited their office to fix the problem. During my visit, I was told that they would not do so for free and I must pay for the treatment. Therefore, I had to call to the insurance company from Emmert Dental's office and confirmed that Emmert Dental should fix it and the insurance company would cover the cost. After they talked to my insurance company, they told me that the dentist working on that day was not registered to my insurance company (, which I did not understand clearly). They asked me to reschedule an appointment with a different dentist and come back later. My experience with Emmert Dental is extremely frustrating, though I cannot generalize my case."

"The downtown office is the worst dentist I have ever been to. I waited 30 minutes past my appointment time before I saw the dentist. The entire time I had to listen to the receptionist gossip on her cell phone with her friend. Then I went back and had a root canal done by a man who was texting on his phone while waiting for the freezing, which I thought was completely unprofessional. The room and the equipment looked kind of dirty and the dentist and hygienest did not talk throughout the entire hour, which was really awkward. But the worst part came when the receptionist charged me the full amount, over $900. She kept telling me their office was "roster only" without every really explaining to me what the heck that meant. I had already enrolled in Concordia Plus and was simply waiting for my member card to come in the mail. Plus I knew my insurance start date was going to be retroactive to my work start date, which was 3 weeks prior to the appointment date. So I figured I would go ahead and pay for it and get reimbursed later once I had my insurance information. Now their rude receptionist continues to tell me they are roster only and I am having to fight for my money (even though my insurance has told me I am only liable for $132). If the stupid receptionist knew I would be on their next month's roster in one week's time, why the hell didn't she tell me that? Did she think I just had an extra $900 lying around?? Of course I would have waited a week if it meant the difference between coverage and no coverage. This is without a doubt the worst dental office I have ever been to. Avoid the downtown location at all cost!!! They have not returned my calls for over 1 month. And now they are refusing to reimburse me even though my insurance is very clear that they owe me almost $900. I am in utter disbelief."