Cottrell Richard W DDS

"Great and helpful staff, unfortunately for me they didn't take my type of insurance"

"The worst dentist I’ve ever been to and for sure not going back there again. I promise you, make your money worth by going somewhere else. The dentist and the nurses are unprofessional, not friendly, and they talk like you’re so dumb and they are the smartest people in the whole Northern Neck. I went in there to get a permanent filling which I know it’s the best financial choice for me but he forced me to get a crown instead, which cost 3000 dollar more than a permanent filling, which I resist. They took me in, worked on my teeth for ten minutes and charged me 200 dollar more than what they originally said, because according to the nurse, “it was deep, deep, deep, deep. Deep enough to fill a cotton candy in there.” Like how many times can you say deep. The problem for me was that they could easily said to me while they were working on my teeth for 10 minutes, that they will charge me more than expected before proceeding to finish up working on my teeth, but instead they waited until it’s done then slapped me with an extra 200 dollar charge. Imagine how many people they have done that to. Wait until they finish working on their teeth than proceed to charge extra 500 because they did an extra 10 seconds worth of work. Never going back there again."

"When I was 19 and pregnant (married btw!!) I went in for a cleaning and immediately they were extremely rude. The nurses gave me a very hard time for not being able to get an x-ray (pregnant!). Then when they left the room for me to wait I heard them talking about me in the other room. Once the doctor came in to clean, he decided to make conversion about my religion, then proceeded to make fun of it and use jokes that stereotype it. I felt like garbage by the time I left. I cried in the car to my husband. This is the least professional place I have ever been to. Do anything you can to avoid it. My mother also had a very bad experience there with money gouging."

"Rip off. I needed 2 crowns, they tried to sell me $12,000 worth of dentist work and never mentioned the 2 crowns I needed. Then charged me $250 for a useless appointment where they did absolutely ZERO to help me with my dental problems. Avoid this place like the plague."

"My wife broke a crown on Vacation in Kinsale VA, we were 7 hours from our dentist. She contacted this office and they called her back right away. Gave her an appointment first thing the next morning at 7am. The office staff was professional and took all Covid-19 precautions. The woman dentist she seen was caring and very detailed. Unfortunately, she was unable to put the crown back, but told my wife what to do if any discomfort was felt and said to call or come back if anything got worse before we left. Nice to find this type of professionalism."