CVS Pharmacy 6717 Ritchie Highway, Glen Burnie, MD 21061

"I always use this pharmacy and always have a decent experience. Sometimes the team member behind the counter is a little bit short (this is my experience over many years) but they are always helpful. I have gotten medications and scheduled vaccines here and it is always easy. The wait time has never been too long, about 4-5 hours at the longest when I brought my physical prescriptions in. I highly recommend them."

"I have never been so treated like trash by a pharmacist over the phone. I am a front desk receptionist and I pride myself on being kind and patient. I was kind and patient when speaking to the pharmacist today. It was a woman with an accent, though I did not get her name. I, with patience, told her my poor sick husband has been waiting 5 hours for his prescription because this pharmacy wouldn’t transfer his prescription to the correct pharmacy (there was a mix up when the prescription was prescribed), and the pharmacist at THIS pharmacy completely cut me off repeatedly and rudely, and was speaking over me to repeat “ma’am, we don’t have the prescription, the other pharmacy does.” I hadn’t even finished explaining myself yet. When I tried to again, she cut me off, again. Well obviously YOU DO have the prescription, and you didn’t send it. Because the correct pharmacy keeps saying they never received it from you. Have one ounce of compassion or care. They hired the bare minimum when they picked you, MA’AM. Have the day you deserve."

"The pharmacystaff is amazing. They work extremely hard and endure so much from rude customers. If they could get a raise and an increase in staff, that would go a long way not only for their own mental health but allow then to keep giving such great customer service. They are my favorite pharmacy."

"By far the worst customer service you will ever experience. You will not be able to get through to a pharmacist if you call, you will not receive quality customer service when you go in person, and you will not have your time valued. I have never called a company or establishment and failed to get through to a representative or employee. When you go in, they will treat you as though you are bothering them. It is truly unbelievable, how genuinely awful CVS pharmacy treats its customers. There are not enough words to describe the terrible experience this pharmacy will provide. If you have any opportunity to go elsewhere, do not hesitate. When Google lets zero stars be a score, I will return and update."

"Honestly would give zero if possible. Currently on hold for 20 minutes, when I called in the automated system said 3 people ahead of me. They kept putting me on hold with out speaking. Service is terrible. They need a whole new pharmacy staff. Changed to CVS."