Giant Pharmacy 229 Kentlands Boulevard, Gaithersburg, MD 20878

"I spent days going back and forth with this pharmacy for an override on a medication that my older mom desperately needs. It all finally comes through and on Christmas Eve Sunday when EVERYTHING is closed, they tell me they don't have the medication. I can't even begin to express the disappointment and disgust that not a single person over several days (since Wednesday) thought to mention that they didn't have the medication. Utterly unprofessional, thoughtless and irresponsible. I'd give a zero if I could."

"Hands down the best pharmacy in Montgomery County. Their pharmacist truly cares about her customers, and they will go to the ends of the earth to advocate for patients with any prescription medication issues. This pharmacy provides the best customer service from any pharmacy I’ve ever dealt with"

"The store is great, unfortunately the pharmacy is very unorganized and I've had to have my doctor call in to confirm a prescription that was already available in my account. Recently, about a week or so ago. I wouldn't be able to tell you specifically because the pharmacy rep who answered would not answer my question. When I told her that one of my 2 prescriptions they claimed was unavailable the prior week she continued to repeat what would you like me to do and kept interrupting me trying to explain the situation. I went on to tell her that a couple days after I picked up just the 1 of 2 that I got an auto pharmacy call saying I had a prescription over due when I called in to ask the rep who answered said sorry it must have been a mistake. I came in today to pick up a prescription that was prescribed the end of last week, but a few days after picking up the 1 of 2 prescriptions I needed. Needless to say I found myself picking up 2 of the same prescription. One from this month and one for the prior month that said it was filled on 10/10 but had been prescribed in September. So my phone call was to ask why it wasn't given to me with my other prescription and their claim that I had no 2nd prescription available. Again what would you like me to do? I said I would like my prescriptions given to me in sync like the paper I signed said would be done for me and I have the same doctor writing the same 2 prescriptions at the same time each month.. and she said ok ok, and I said no I need to know this will actually be enforced and I'll have both of my prescriptions ready when I come in next month and she hung up on me.. I think I need to transfer to a new pharmacy. This has been an ongoing issue and their rookie reps keep making errors upon errors and it has only worsened."

"I've been going to this pharmacy my whole life, and I never thought they'd try to scam people out of their money but that's what happened to me today. My prescription costs 3x as much with insurance than without (using GoodRx), and when trying to pay for my prescription, they told me that they had to bill my insurance for it or it would be insurance fraud. I'm a broke college student, I can't afford to be paying $25 a month for a prescription that I can get a 3 months supply for the same amount of money with GoodRx. It's shameful."

"My family and I have used this Giant for years. During the "shut down" because COVID-19, this pharmacy really showed their strength While other businesses, including some pharmacies restricted their hours,Giant Pharmacy expanded theirs. They even opened up at 6 am to accommodate seniors. They also delivered scripts and cashiers are willing to provide curbside pickup. With all the extra hours, flairing tempers on the part of customers...the pharmacikoists, technicians and support staff have continued to provide service with a smile. Thank you one and all,"