Giant Pharmacy

"The older lady who works for the pharmacy checkout is one of the most rudest person I have dealt with. How are you in a business to help people when you are condescending and act like customers are bothering you. Shame on you Giant for keeping her because reading your previous reviews she has always been an issue."

"It is currently December 18th 2022. The woman working at the pharmacy is extremely rude. She refused to give her name when she answered the phone. It is rare that she even answers the phone. I had to call 23 times before she answered. She would pick up the phone and hang up immediately and repeatedly. I would like confirmation that she has been fired. I am unable to walk and usually get my prescriptions by curbside pick up. She absolutely refused to allow me to do so. AND this is not the first time she has done this."

"I have been using this pharmacy for a decade and I don’t know if they are under new management or something but in the past several months customer service has gone into the crapper. I get texts saying my prescriptions are ready so I go to pick up and only part of my order is ready. Was told they are really backed up and the other prescriptions would take 1 1/2-2 hours and it was suggested I go do some shopping. For 2 hours??? Another prescription had to be ordered. I got texts for 6 days saying in would be ready after 5p on the next business day. Finally went in only to learn they didn’t know IF they were going to get my medication. No one cared to call me to make me aware if the issue. I had to do the legwork to find a pharmacy that had it and get my prescription transferred there. Today, after calling 2 days ago to refill a prescription that the dosage had changed mid-cycle I was told that they needed to get it approved through insurance….which I was told 2 days ago as well. So over nearly 48 hours, no one had done anything to work on my refill. I had to sit and wait while the call was made. Get it together! I use the pharmacy because it has been convenient as I also shop at Giant. But if I have another negative experience, I am moving mine and my family’s prescriptions elsewhere."

"I'll never go back to this pharmacy after the horrible experience. Some individuals in the pharmacy are really great but it only takes one bad apple to spoil the bunch. I shop frequently at Giant for groceries so I'll gather the bad attitude technician's name the next time I see her serving the desk. Either way, the "bad apple" technician flat out refused to honor a Goodrx coupon that Giant strictly has agreements and is supposed to honor. When I asked why not honor the coupon, the technician looked at me with a dirty look and literally said "We are already taking a loss with this medication". Oh.. wow... I had to pay $75 versus the $30 it should have been with the Goodrx coupon. It's a shame to treat customers so poorly."

"I’ve been going to giant pharmacy for many years. I have noticed the last year or so service has gone downhill. This past Saturday was the last straw. My husband and I went in for our flu shots and I needed to pick up a prescription. The woman at the check out was so rude it was unbelievable! I’m taking out prescriptions elsewhere."