Blue Ridge Veterinary Associates

"We adopted (rescued) our dog and the neutering was done through the agency at BRV. I will tell you that I have never been treated so poorly. From calling to confirm appointment time and not being given any instruction for day of surgery. No update phone call as I was promised when the procedure was done. All said and done (afternoon shift) was so rude to me. “It's a policy to NOT speak to the pet owner. We only communicate with the rescue agency.” That should have been said to me when I called to confirm appointment time or at the drop off. Then all communication would have gone through HART. Who, by the way couldn’t have been nicer. It wasn’t the information that was given to me that was bothersome, it was the delivery. There was no need to be so condescending and short with me. Maybe they don’t need new clients. Because I will never step foot in there again."

"We have had nothing but great experiences at this office. We drive the 45 mins because they are caring and compassionate. Today we had to put our almost 14 yr old dog down and they were amazing to our family and accommodating. Thank you so much for taking great care of our animals and also being compassionate and supportive when needed."

"Just called over there for my future mother in law and was told that the vet was recommending going to another facility due to, “not having the proper equipment necessary to treat the animal.” Then we get transferred to the care team and are told that the vet there this evening is leaving at 9pm and isn’t taking on any new patients. So instead of just telling the truth up front they decided to LIE while we are trying to seek emergency treatment for her animal. Of course this is loudouns #1 vet hospital. What a complete joke. So if you want some where that will lie to you so that the vet on staff can go home when your animal is having an emergency call Blue Ridge."

"Can't thank Blue Ridge enough. They've always been quick and responsive when any of my pets needed something. I'm without words with how kind and empathetic they were about the end of my cat's life but they comforted us every step of the way and reassured us of the decision, as well as the extra mile of comfort after our loss. Blue Ridge has provided an excellent standard of care for both our pets and us as pet owners. Can't recommend them enough."

"I cannot stress enough how wonderful Blue Ridge Veterinary Associates staff is. Our beagle got into my house plants while we were away on vacation and when we arrived home at 9:30pm, she was in a lot of pain. I called BRVA early the next morning, explained to them what happened, and they told me they’d see her, no questions asked. My family and I made the 1 hour trip there and Hillary at the front counter was immediately welcoming and so friendly. She jumped into action right away to get a tech. Taylor came out to the lobby and took Harper back for us and she was very nice as well. She asked me thorough questions and took the plant information to the vet, Dr. Hyde, and they immediately jumped into researching. They took the situation seriously, were swift to act, and most importantly, CARED for our dog with a level of compassion I have yet to experience from ANY vet in my immediate area. Hands down, best vet service I’ve ever received and in less than 5 minutes, they were able to instill a sense of trust and reassurance in us. Cannot brag them up enough, if you need help, this is the place to be!"