Mountain Abstract

"Here we are on what is supposed to be closing day and NO ONE involved knows when or where we are going for closing. Contacted them multiple times with no response. Can't wait to see how badly they screw up the closing (if we ever actually close!) based on other reviews. Sadly a negative Google review is the only way to get a company to respond to you anymore."

"Mountain Abstract made a critical error when I closed on my house with them. Turns out that the seller never paid the county taxes but Mountain Abstract never verified and had me pay my portion of the taxes to the seller. So not only was I out that money but was responsible for the full year tax. When I asked Mountain Abstract for the tax verification they obtained, I was told that their record keeper has the "worst record keeping habits" and it would be difficult to locate. It took numerous phone calls and emails to settle the issue. I had to send them my tax bill four separate times because they kept losing it. Mountain Abstract ended up eating the cost and paying the tax just days before I would have become delinquent on the tax. AVOID THIS TITLE COMPANY AT ALL COSTS. Unprofessional, unresponsive, and undeserving of their business license."

"BUYER beware, if I could give 0 stars I would. This company does not do things correctly the 1st time and has resulted in many headaches for me. Settlement on house was 12/7/20 they decided they didn't want to pay off my mortgage in the manner my mortgage company required which resulted in my being charged an additional mortgage payment taken out of my bank account and additional interest as they did not pay it off on time. When I spoke with them on this they were VERY rude to me and acted like it was my fault my mortgage company wanted payment via wired funds or certified check rather than their "business check" check (which after all of this chaos w/ them totally understand why my mortgage company wouldn't feel comfortable with a business check). Today 4 months after my settlement I got the county tax bill, thankfully thought to contact the county recorder of deeds and was told they didn't even file the deed until Jan and on Jan 22 it was sent back to them with "many mistakes", and they have not rectified the situation to date. So I am considered in the county eyes responsible for the taxes on the property still. The county also indicated that I am not the only one who has had problems with them either. I let it go in Dec because I was over it and just wanted it settled but now I am angry and mystified how a company like this can stay in business. Hoping this helps someone some headaches and use a different company in advance."

"OMG! Save yourself the stress by going to someone else. They are full of excuses as to why they don't get back to you or deal with your service requests. All I hear is, "we are so busy" which is why we haven't replied to your email, or called you, or anything....no remorse or even apology..... Do yourself a favor and stay away."

"Very difficult to get a hold of , I the seller and also the buyer repeatedly tried to contact John , we both left messages, not one return phone call and after a week of no return phone calls , decided to go with a different Abstract Co. who was on the ball and we closed in a little over a week. Literally "Two thumbs down" ! Horrible way to do business!"