Millsop Community Center 3420 Main Street, Weirton, WV 26062

"Went in to inquire about memberships. The woman at the desk was rude and condescending. She was not at all welcoming."

"I called to get some basic information about the pool and the customer service was snotty and rude. Nobody wants to pack up small children to come and see if they can swim. I asked if we could come anytime during operating hours she responded with "we will cross that bridge when you come". We are new to the area and we were just looking for some resources for different things for our kids to do. If employees can't even be polite on the phone,I can imagine an in-person experience would not be pleasant."

"The pool was freezing! I talked to three different people with three different answers on the temperature of the pool from 70 , 75, and then 81 degrees (the highest temperature from the most authoritative person and the most inaccurate) when questioned about why we weren’t told the pool heater was out I was told they do not have to tell me. I was also told if I didn’t want to be here they didn’t want me here. They were very rude and my children were very upset with the experience that could have easily been prevented with honesty from the start. I am more upset about the unprofessional behavior than I am about the pool! Things happen pools break but I expect you to be upfront and honest with me from the beginning."

"While the building is old and very well used, the classes in the pool are good. Ask for Jane-she's fabulous! The workout rooms appear more than adequate, I've yet to visit them. The staff are friendly and very helpful. Positive environment to begin the improvement on one's health journey!"

"Always great for a comfortable day with the kids especially in winter thanks to the heated pool and sauna! The birthday party I had for my kids this winter was good except the chlorine was extremely over used, it affected some of us before we even got in the pool. As well a water aerobics class for those of older age with extremely loud music started in the middle of the party and took over the entire shallow end. Those in the class were verbally rude and even tried to keep them from holding on to the walls to get to the stairs, children who weren’t strong swimmers... so make sure you ask about the class schedules before booking!"