Scandinavian Designs Furniture

"My husband and I were blown away by the outstanding customer service provided by the staff in Waldorf, MD. Maurice helped me through the purchase of the beautiful Ingrid sectional over phone, and when we arrived to pick up the couch, he came in to the store on his day off to make sure we were refunded the difference in price from our original purchase price to the lower price for the annual winter sale, and then proceeded to help load the couch into our vehicle. Simply above and beyond the call of duty, and so very appreciated. Thank you Scandinavian Designs of Waldorf! We look forward to enjoying our couch for years to come."

"Kitty the manager and Maurice the salesman are so cool and honest. I had the best shopping experience there, and will recommend my friends and family to shop there. I bought 2 chairs a but expensive, however once I got them home, I wasn’t happy with the quality, which was the manufacturer’s fault. The picked them up and gave me a refund no questions asked. Kitty even let me travel to Massachusetts while the chairs sat in my house, because I had some important business to tend too. Overall it’s a nice place to do business with."

"I could not be more delighted with the service and attention to detail exhibited by the Waldorf, MD Scandinavian Design team. From Maurice in showroom sales to Jay, the delivery professional, and all their colleagues behind the scenes, I salute you all. You each give Scandinavian Designs a winning image! After a particularly unpleasant cross-country move where nearly all my custom furniture was destroyed, I found myself in desperate need of help. After visiting several furniture stores from Baltimore to DC, Scandinavian Designs in Waldorf, MD stood out as special- largely due to Maurice, who kindly worked magic and managed to find in stock pieces for my home that far exceeded my expectations. Final delivery and installation was completed today, and I am so grateful. I can finally put the misery of this move behind me and focus on settling in. Thank you to one and all at Scandinavia's Designs! To readers of this review, remember that you get what you give. Customer service providers are professionals and deserve dignity and respect. They are not servants, they are partners- if only you let them. In my experience with this team, you get back ten-fold more than you invest - both monetarily and emotionally. They are tops in my book!"

"Furniture is great and all, but it took THREE trips to pick up the correct order. This would be less of a big deal if I wasn’t pregnant and didn’t live an hour and a half away, staff knew this and still gave the complete wrong furniture to my friend (who I had to pay out of pocket to pick up for me due to me not being able to make that trip a second time.) Due to this had to go back a third time to return the furniture we were given and pick up the corrects shelves, and still only got a $26 refund for all of my troubles… staff was polite but definitely did not care at all about the amount of stress and extra time this whole situation cost me, and that refund was just a slap in the face. Also, I never got the initial email notification I was supposed to that my furniture had arrived at the store for pick up, so had to call myself, and when I did it was far past the delivery date. Terrible customer service."

"A couple months ago, I purchased these beautiful dining rooms chairs from the Waldorf, MD store. If you are in the market for Mid-Century Modern, Contemporary, or Modern furniture and decor accessories, you will find very nice pieces here. The store is very clean and organized, it is truly inviting. The layout and staging of the furniture gives you the opportunity to really see the size and beauty of the many furniture pieces. Plus, the quality of the furniture is great! I initially purchased 4 dining room chairs and then, 4 weeks later I turned around and purchased 2 more. The chairs are so comfy and beautiful! The customer service I received at the store was excellent! When you visit the store, you are immediately greeted upon entry. Just ask for Mr. Brooks, he is very professional employee. He’s not pushy; he is very attentive and knowledgeable about every single piece of furniture in the stock! It was truly a pleasure working with him. I look forward to visiting Scandanavian Designs again!"