Maple Shade Mazda Service 2921 New Jersey 73, Maple Shade, NJ 08052

"I went to maple shade Mazda service because the car would not fully shut off .I was told it was $215 for them to just look at.Once they identified the problem a faulty shifter replaced bulb and switched.The bill was $660.The labor was $500 maybe I’m not aware of cost but this was amazing to me.Needless to say will not be going here again."

"Have been a long time customer of Maple Shade Mazda. Best part of purchasing a Mazda in Maple Shade was the lifetime oil changes. The service department is always professional and efficient. Really like the inspection videos the technicians share. The only reason I would not give 5 stars is the cost of most services and scheduling repairs. That said, all work is done professionally-- never had an issue."

"If I could rate 0 stars I would. This dealership has the rudest customer service and service center workers. Their limited hours and inconvenient 1950's attitude made me drive to another Mazda to purchase our second Mazda. Free oil changes should not be a reason to buy Mazda here. Spend your money at a Mazda dealer who appreciates your hard earned money. I just called about a recall and was rudely dealt with on the phone. Julian actually hung up on me. I will never go back there. Please find another Mazda dealer and save yourself the aggravation."

"If there was a possibility to leave a negative star I would. I brought my daughters 2016 Mazda 3 into the shop because we were experiencing intermittent electrical issues and we needed some assurance that she could reliably use the car as she drives back and forth to school. From the minute I spoke to the representative I knew there were going to be issues. They expected me, the customer, to explain to them exactly what I needed repaired. Instead of attempting to diagnose the problem I was told that the only way they could figure out what was wrong was to drive the car continuously until the car produced the issue, at a rate of $165/hr or I could replace the entire electrical system which would cost between 10-15k. Then I was told I should cut my losses and just buy a new car. Ironically I took said car to another mechanic that was able to fine the electrical short and repaired the issue for a fraction of what this shop told me it would cost. Honestly their customer service is appalling and borderline rude. My overall feeling was that unless it was a simple fix or an oil change, they didn’t want to be bothered. I would take the drive and find any other shop to do your work because you will be overcharged and manipulated."

"The service department is horrible! I had to spend hundreds on a rental car thanks to this place, their usuless mechanic and poor communication. They don't want to work on any car unless its brand new, and judging by the other bad reviews, even if your car is new, you may still have issues getting them to do any work. I was going on a trip and scheduled my car for service the week before the trip. I had to call to schedule a month in advance thanks to their extended backlog. I brought it in for an oil change, but mainly because I had a slow leak from what MIGHT have been the transmission (keep in mind that I didn't know for sure) and it was causing the clutch to be stiff, although the car was driveable. They refused to even diagnose the problem, let alone fix it, since it's a 2008 Mazda. The mechanic told me that if there is something wrong with the transmission, it would cost more than the car is worth, and I'd have to spend an enormous amount of money and that I should just get a new car. I said why would I do any of that when you haven't even diagnosed the problem yet! It could be something far less expensive to fix! In any event, they refused to even look at the car to diagnose the problem. This isn't actually a bad thing since I wouldn't even trust them to be honest after the conversation I had with the mechanic. However, it would have been nice if they had told me they wouldn't fix it when I scheduled the appointment a month before! Then I could have taken it somewhere else well before my trip. The timing of the whole ordeal left me with a major problem because I was going on a trip later that week and my regular mechanic couldn't do it until the following week. I had to get a rental car for the trip which cost me hundreds. The best part? The problem didnt end up even being the transmission! It was with the clutch/break hydrolic system fluid which was slowly leaking into the break booster. My mechanic was able to fix it for far less than the car is worth. The Mazda mechanic was entirely wrong, and no wonder because without even looking at it to diagnose the problem, he might as well have used a crystal ball! Never take your car to Maple Shade Mazda for service! Horrible experience."