Lexington Park Ford - Service Center

"99% sure the mechanic made up a diagnosis for what was wrong with my truck so they could collect their diagnostic fee. They declined to fix because of the age and condition of the truck. But I had the problem fixed anyway elsewhere, and it didn’t fix my excessive shaking. Thanks."

"Update: They decided to fix my vehicle on their dime to rectify the situation, which I am grateful for. During the ac repair, two parts on my vehicle were damaged, understandable since they needed to remove the whole dash. They told me they were ordering the parts and would repair the damage. It's been a month or so since picking my car up and they haven't contacted me at all. Donna texted me last month asking for a review. I replied to the text last friday asking about the parts. No reply. I've called their main number 3 times but the calls aren't going through. Hoping to get a response soon so the parts on my dash and door can be repaired and I can be done with the whole ordeal. I will never buy another vehicle from this place. My family has purchased three vehicles from Lexington Park Ford in the last 1 and a half. You should be VERY careful using their service department! I called and spoke to the finance department first and was told that my warranty covered the service needed on my car. They told me to bring it in for an appointment. The service department then DOUBLE CHECKED that my warranty was going to cover the service and assured me it would be completely covered. Upon arriving I was told they needed to keep my car all day. I wasn't told this beforehand. That evening they call me to tell me that they need to keep my car overnight and that they don't know if my warranty will cover anything now! Today I get a call from the service center saying that my warranty covers nothing! ON TOP OF THIS, they are now telling me that I have to pay a service fee of $150! I was never told this beforehand. I would have never brought my car in if I knew this. I will never ever trust this dealership again. I've had my car for a year. The seal is falling off of one of the doors, the air conditioner doesn't work and the heat doesn't work. The car was delivered to my house dirty and covered in scratches."

"Cheyenne and Daniel have completely changed the service department around. I used to take my vehicle elsewhere but not any more!"

"If you're reading this having doubts about this place due to a past experience with the service center, do not doubt. I'm not sure what they did, but their service department has turned it around. Their communication, dedication, persistence has improved to where if I could rate this service center a 6, I would. Kudos to Charlie and Liam"

"After having multiple issues with this dealership we are very impressed with Leslie who reached out to help take care of all our issues we previously had. She went above and beyond to get things straightened out, and we have high hopes moving forward with this Ford dealership."