Cheseldine Tire & Auto

"I gave Cheseldine two stars for the following reasons 1) Everyone in the office was very friendly. Welcomed me as soon as I walked in. Gary and I laughed as he was getting my vehicle information and I like that. That is why I gave them two stars. But if it wasn’t for that interaction I would have giving them no stars. And this is why • I went in for an oil change. My first time going to them and I only went there because I had some shopping to do and they are right by Walmart. •My car was running smooth and nothing was wrong with it just time for an oil change. •Pickup car no conversation. No your car need this or that nothing. • Sunday morning (the next day) I take my Aunt shopping. On the way to drop her off I smell something that smell like it is burning but think nothing of it. Finally drop my Aunt off and I see that my car is over heating. Pull over let my car cool off put some antifreeze in it and make it back home (3 minutes away). •Wake up the next morning to go to a Walmart to get some medicine and more antifreeze. Before I make it to Walmart (2 minutes from my house) my car is pass the H. To finally get to the point I pour almost an entire bottle of antifreeze in my car before I look under the car just to see the antifreeze pouring out. This wasn’t happening before I got my oil change. Not saying they did something but it wasn’t happen before that visit. NEVER AGAIN. So disappointed. I heard bad things about them before but I feel like everyone situation or point of view is different and I took a chance. A chance I wish I never took."

"Love this shop. Always taking great care of customers! Recently had my 5.7hemi replaced. Truck runs so much better and smoother. Best mechanics and customer service by miles. My entire family has been going here for over 20+ years for a reason."

"We have taken so many vehicles here, 4 for md state inspections, several oil changes, and several larger maintenance or repair trips. I wish I had stopped coming back after the first or second negative experience, but I kept coming back and every time I, and my wallet, have regretted it. The men at the desk are rude, they make promises and don't follow through (we were told they would be willing to write a report on a recently purchased vehicle attesting to shotty work done by the seller's mechanic, but they never did and flat out refused to when pressed). They submitted an estimate to insurance for approval, and when the actual price turned out lower than they estimated, they insisted we pay the (higher) estimated price. I'm convinced they 'found' problems during the state inspection simply because they could charge us whatever since we needed to pass to register the vehicles. Anyway, I could go on. We're finally done, never coming back, and I suggest you do the same and find someone else. Update to add: looking at other reviews, all their replies to negative reviews are excuses and place the blame back on the customer. So I wasn't surprised the reply was the same for mine. That being said, just be aware that if you come to this shop, it will always be your fault if something goes wrong with your maintenance or service experience."

"Cheseldine has been the only place my family and I have taken our vehicles for years. They are very accommodating, treat you as they would family, and are very knowledgeable. Gary, Wayne, and all other employees are very personable and easy to deal with. When they realize something is outside of their scope of work (which is rare), they tell you that instead of wasting your time and money. They do their best to fit you in as soon as possible, and I’m very impressed with how quickly service/repairs are completed. Prices are also very reasonable. 10/10 recommend."