The UPS Store

"Fantastic service from the employees of this UPS Store. Special thanks to Amy and John for their responsiveness and excellent customer service!"

"I recently visited The UPS Store and found the customer service to be disappointing. The management appeared to lack a fundamental understanding of proper customer service, leaving me feeling frustrated and undervalued. What’s more disheartening is that both UPS and The UPS Store seemed unable to provide the necessary resolution to my lost package, each, pointing a finger at the other. The experience has been so dissatisfying that I’ve decided to move my business to FedEx, where I’ve encountered more efficient and supportive services. I take pleasure in knowing that my decision has likely cost UPS more business than the single package they refused to assist me with. As a follow up, I tried to contact your store for help, but you told me you were too busy opening the store and hung up on me as I, mid sentence, asked when would be a good time to call you back."

"I have been using Schooley Mountain UPS's services for 17 years or more. The employees are always very respectful, with professional manners, very quick and, more importantly, no delivery ever lost. I know the UPS prices are higher than @ USPS. But who wants to deal with the arrogant attitude of the USPS staff and the endless loss of mail. I prefer to pay a little more and save myself from headaches."

"This is a well run store with helpful staff. Post office picks up here so you can drop-off mail & packages but you won’t get receipt."

"This store really is good , but when John isn’t working there are a lot of kinks. After being a customer and in the store multiple times a week, I can see that John holds the store together, and I hope they can find some more valuable employees who can help. I needed to do a certified return receipt today and was denied because no one could do it and John wasn’t in , this isn’t the first time I’ve had this issue . Also I’ve gotten texts that my package was in and when I show up , they can’t find it , I always have to come back the next day."