Carters Automotive 100 Nutt Road, Phoenixville, PA 19460

"Tom did great work, did it quickly, and did it for a fair rate, no hidden fees or up selling. Customer service was incredible, it felt like I was dealing with family. Easily the best experience I have ever had at a mechanic."

"100% awesome experience with the owner of this business!! Great Human!! While traveling from Ohio to Philly (last hour of my drive) my battery light came on and dash flashed “check charge system”. I knew this meant my alternator was not charging my battery and I may soon be without power!! But I was on the turnpike. We googled “car repair near me”. It was Saturday at 5. We didn’t think anywhere would be open. We headed to Carter’s. They were not open when we got there (Google said they were open until 11pm). But I called and left a (quite panicked) message. Not only did Tom call me back. But he stayed in touch with me the rest of my journey. He is very knowledgable! He’s concerned! And he worried way more about my safety than about making a buck from me!! I ended up too far away from his location to use him but he still took his personal time on a Sunday to stay in touch with me and helped make sure I didn’t have unnecessary work performed on my vacation. Great guy! He’s a no-nonsense, real car guy. (Just like the one I use at home!!) Best find on our vacation!!"

"Tom is fantastic and one of the nicest people I have ever met. My car was leaking coolant and Tom was able to not only find the problem but he was able to fix it quickly. After that he was having trouble bleeding the engine and he went above and beyond to make sure it ran right and was fixed properly. He went above and beyond when repairing my car and went above and beyond to make sure that it was fixed properly the first time. He is a great man and an even better mechanic. Tom is someone who will go above and beyond to find the solution to any problem!"

"Tom Carter is a mechanic of the first class. I have seen some reviews who were unhappy. Tom is a fair person, if there was an issue, probably he would give your money back. . Likely the issue was that when the car was up on the lift, Tom saw important safety issues which needed to be repaired. Possible did not get clearance, but now here is the point. Tom is not letting any unsafe vehicle out of his garage. Tom is a force of nature. He fixes itsh"

"We had a great experience. Tom is very kind and honest. He seemed very invested in his work. He made it easy for us to get needed repairs and cared more about his work then making money. If you have a Saab like us, he can take it apart and put it back together bottom to top. Great shop."