AutoZone Auto Parts

741 North Prince Frederick Boulevard, Prince Frederick, MD 20678

"This review is for service I received last night.. 11/29 around 7pm. I came to the store with a busted hose & I can’t say enough about the service I received. I didn’t know what I was doing & really needed help. They came right out in the parking lot and helped me . He installed the hose and I was able to drive home with out any problems. I think Vincent ( I am sorry if I got the name wrong, I know it started with a V) was the person that helped me .. I appreciate autozone and recommend this location if you need great customer service and parts available in store .. if I could add stars .. I would!"

"Thank you Brandon, Vincent, Joe for all your assistance today. My daughter is learning how to change her own oil. Vincent explained to my daughter how to do it, pointed out cost effective way to buy the oil amongst other good to know instructions. Brandon looked up a light part for my son. gave him options and tips. When asked about Aoutozone jobs, he spoke highly about his position and training for new employee. I felt at home in the store Which is strange a cause it’s an auto store. I felt like they were really looking out for the customer. Thanks again guys. Joe of course was assisting as needed and treated customers with respect. Thanks Again - Mirella"

"I had a headlight in my SUV that needed the bulb replaced. I purchased the bulb and asked the employee if someone could install it in my car. He said that they can do that in some cars but not in all of them as with some cars the bulbs are harder to replace. He looked briefly under the hood of my car and quickly said I can’t do it. I got the impression that he really didn’t want to install the light bulb. I decided to go to the Auto Zone store in LaPlata, Md. to see if I could get the bulb replaced there. Their employee asked me what type of vehicle I had and went out to my car in the parking lot. He looked under the hood of my car and quickly said he could install the bulb. He removed one small part in the engine compartment, installed the bulb and replaced the part he had to remove in less than 5 minutes. There is a big difference with an employee who genuinely wants to do their job well and another who didn’t really want to exert the effort. Don’t waste your time at the Prince Frederick Auto Zone store when you can go to the LaPlata Auto Zone store and get the job done right the first time."

"Battery died this morning, Bayside was crammed this morning, so I needed a quick fix to get me back to work. I've never taken my vehicle to Autozone before, but I had a great experience today. Vincent tested my battery and replaced it quickly. He was very thorough too, did a great job, and provided great customer service. I will definitely go here again when needed. Vincent is the man."

"I needed some touch up paint and after a search the associate said he couldn't be sure of the color match. I figured out what would match my car (Google) and the 2nd associate was extremely helpful, loaning me some tools to pop out a Dent in the parking lot."