T.J. Maxx,

140 West Dares Beach Road, Prince Frederick, MD 20678

"Shame on the manager at the Prince Frederick store! My Mom purchased undergarments there, never removed the tags ( never tried them on either, because you can’t with the tags still on) and tried to return the next day because she got the wrong size. I looked up the return policy for TJ Maxx and it states specifically, undergarments ARE indeed returnable with tags still on. The manager at the Prince Frederick store decided she didn’t like my mom, based on her looks. Why else would she be so mean? My mom went to the Annapolis store and they allowed her return with no question. That manager in Prince Frederick needs to be removed. I’ll let all my friends know of this woman’s discrimination problems, and I know many. Fix this issue with fair customer service, TJ Maxx."

"I love TJ Max it has som much variety in purses shoes bags home accessories! But my secret Keto finds for the win every time!"

"This is a great TJ Maxx location, very clean, a large selection of goods. Staff is friendly and very helpful. The elderly lady at the jewelry counter was very courteous and pleasant. I Highly recommend shopping at this location."

"I went the Prince Frederick store January 16th to exchange a necklace that my 11 year old granddaughter received as a Christmas gift on January 12th. Due to Covid and a severe snow storm, family could not get together. I only wanted to exchange it due to it being broken when she opened the box. I spoke to a young man at the front of the store, he then called another tall skinny young man. When he came to the front, he stated no receipt, no exchange or refund, he didn’t even make eye contact with me and proceeded to walk away. At this point I asked for a manager. She came up, I explain what the issue was, that I did not have the receipt because someone else had bought it but the price tag was in the box. At this time the tall young man came back with a statement off the jewelry counter stating some rules about no receipt, no return. I try to explain that when I bought some bracelets there before, I never even went to the counter to see this sign, because these types of jewelry were on side round stands not in the showcase. I told her the tag was inside the box. At this point she stated because it was not still attached to necklace that was another violation to the rules! Who gives a gift and leaves the price tag on??? Ridiculous rule for a request for exchange I knew going in that without a receipt I couldn’t get refund which I did not want. I then stated I will never shop there ever again and will be canceling my card. I was trying to exchange a Christmas gift for my granddaughter. Her aunt could not find the receipt but found the price tag. It’s not like it was expensive but it’s the point of getting a broken gift and not being able to exchange it at what I use to think was a respectable store. If this is a policy of TJ Maxx or any of your associated stores, I will never shop at any of them ever again!"

"Super safety precautions were in place even as I entered the store. My cart was sanitized before given to me (thanks☺️) there were staff walking around to monitor customers and hand sanitizer visable throughout the store. I grabbed some new pillows, candles & yummy looking tea to try. Also I was able to pick my sister up a few birthday gifts because of the great clearance prices. The manager was visable throughout the check out experiences of all guests and continuously checked on the staff to assure safety and efficiencies while also acting as back up incase they needed anything. The staff were also very precautious plexiglass barriers separated the staff as well as each customer/register. The cashier's also wipe the counter and credit card machines down before allowing another customer to come forward. I was in and out of the store quickly and was satisfied with all of my purchased items! I will visit again in the near future."