Craftsman Auto Care - Alexandria

"Definitely a good place to g eye your Vehicle serviced and they expedited The process. They were a great help. Additionally, they do install parts they order which are OEM + and warranty the work! Thank you Guys!"

"I dropped my car off for a lower control arm replacement, rim replacement, and oil change on a Friday afternoon and got it back Wednesday afternoon. That timeline is incredibly fast and I would have gotten it back even sooner had their warehouse not made a small mistake when sending the new rim to the shop. For this inconvenience I was given a loaner vehicle free of charge. I have never had a better experience anywhere else. All of the staff is friendly, extremely helpful, and up front with me. Thank you to the Craftsman Auto Care team."

"Chris and DJ in Kingstowne give the best customer service! I liked receiving the inspection report I was sent digitally to know the current status and future needs. They are very honest and forthright explaining what is needed & level of urgency. The pricing is very fair and transparent. They even went out of their way to take me home after I dropped my car off because I did not have a ride. Chris stayed a little late to ensure my tire was fixed before a long road trip the next day. I also witnessed the kindness and care they gave a senior lady who didn’t know much about the car repairs she needed. I verified what she was being told was correct and agreed with their suggestions. She agreed to go ahead with the service and come back the next day. They stayed late to put on her spare tire so she could get home close by. I have gone to this shop since they opened in the late 80’s. Additionally, I have referred my friends and clients to them especially when they are new to the area. It is under new management now and I am happy to see this owner running the shop with the same integrity and care for the customers."

"The staff was courteous and helpful. I was especially impressed that when an older customer came in to pick up her vehicle, the employee drove the customer's car to the front door to make it easier for the woman with a cane. You don't typically see that level of concern these days"

"I tried Craftsman Auto Care for the first time after breaking down on the Wilson bridge on Christmas Eve. They worked on my car the day after Christmas. They performed a very comprehensive inspection of all the cars systems and gave me a detailed report. The immediate problem was a failed water pump, but they also pointed out a number of things that were past or near manufacture’s recommendations. We discussed these and came to an agreement about what should be done now and what could wait. The repairs were completed that day and they gained a new, very satisfied, customer."