Safford Brown Toyota Glen Burnie Service

7167 Ritchie Highway, Glen Burnie, MD 21061

"Came in for an oil change and tire rotation. My appointment was at 10. I was told it would be an hour to an hour and a half for the service. So I decided to wait for my vehicle. After 2 hours I decided to check on the status of my vehicle. I was told they were just finishing up and it wouldn’t be long…my vehicle wasn’t finished for another hour and fifteen minutes! Three hours and fifteen minutes for an oil change/tire rotation and thats with an appointment. I should’ve known it was gonna be a problem when it took 3 calls/3 days of calling to finally speak to a service person to schedule an appointment for me. Very disappointed with this service and will be looking for a new place to have my Toyota serviced. Sad too because I purchased it brand new from this dealer. I definitely would not recommend this dealer for any car needs."

"Had to have my truck towed to the service center for a flat tire repair. I didn't have an appointment and they were very busy however Darlene helped me as soon as she could and was very polite and welcoming. It was a stressful morning made better by good customer service."

"I should have read the reviews before entering this service center in Glen Burnie. I am so glad that I left even before my car was taken in and registered. I left my scheduled appointment when one of the employees at 9am in the morning shouted for me to pull up all the way to the line in the service garage as if I had intentionally sat in my spot without moving to irritate him. Really did not want to deal with rude employees. Another employee approached to begin registration while I explained that I felt uneasy about the initial interaction. This second employee said that I didn't need to take it out on him. I was talking in a normal voice and explaining the situation. I said geez this is not the right place for me. I see with previous reviews and wait times, I am just glad I turned away instead of continuing to receive service. Customer service is VERY POOR!"

"I recently purchased a 2017 Toyota rav 4 and have had an amazing experience with the dealership part. The service department on the other hand, I did not have a good experience with. First, when I purchased the vehicle, inspection apparently went well but when I went to turn the back windshield wiper on, it did not work, it had the wrong blade on it which was replaced the day I bought the car. The USB charging port was also not working in which had to be replaced as well and I had to come in for that. Well today I came in for my first oil change. I waited over an hour, Brendan Mahns came out and told me after the oil was changed that the oil house filter was broken before they started the oil change and needed to be replaced, stating my car wasn't drivable. He also stated the filter was broken as well. Well I refused to pay for the replacement because I wasn't told anything about it beforehand and told them not to replace it because I was not informed that it needed to be done until after the oil was changed. I asked him to have the original filter put back on and they said they could try but it would need to be replaced as soon as possible. I tried speaking to Kris the manager about it and all he said was that he would ask Brendan if my car was under warranty and when I complained about how long it took, he said that it normally takes 2 hours. It's not under factory, but it is a certified vehicle, so I at least thought something should have been covered. When i also asked Brendan on why I wasn't contacted about it beforehand, he stated that other places would have told me the same thing that it needed to be replaced and they didnt realize it was broken until after they took it off but he told me the first time he came out that it was broken before they even looked at it. Well I had my friend who is a service tech check the car because I have had a busted oil filter before in my old car and I noticed this car didn't have any oil spills or tracks or anything and I know I didn't hit anything because I've only had it for about 2 months and I would know if I hit something as I've been very careful. Well he checked the original filter, the original housing and everything was completely fine. He even said that he had a little trouble getting it off because it was tight. I noticed that on the invoice of the oil change, they charged me for 1 replaceable element, 5 b4 gtmp 0w20 bk sn wty, and a gasket. I'm not sure what that it is but it sounds like they charged me for something even if they didn't replace it. With that being said, I spent $78 on a service for oil change, tire rotation, inspection on wipers and safety inspection when I only asked for the tires and oil. I did end up buying parts for the oil housing filter that were not used because the original was fine and I have pictures and video to prove it. I feel that the service people tried to rip me off and lie to get more money and I'm not comfortable with that. I hope this is able to get resolved because like I explained, I had no trouble with the dealership, they were amazing, it's the service part. I have attached pictures of the ORIGINAL parts that they stated needed replaced."

""Oh what a feeling" buying Another new Toyota from my man Bing Chen at Safford Brown Toyota great service down to earth personally and msrp pricing with no markups. Buy happy here from Bing Chen. Best car buying experience 2ND Toyota from Bing!!"