ACE Automotive 4105 Southwestern Boulevard, Baltimore, MD 21229

"They dont deserve 1 star! We originally came to Ace automotive for a state inspection, diagnostic and oil because of good reviews and reasonable prices. I will save a long story and get to the point. The shop was extremely negligent to leave our car out the open on their property specifically placed on an area where there were NO surveillance cameras over night; resulting our car's tires and rims to be stolen. The manager Gary told us he made a police report and the shop will not be responsible or accountable for the replacements and instead to call our insurance company to file a claim. We had difficult days trying to find a tow truck to pick up our car from their shop because it had no rims or tires. Gary had the audacity to tell us their shop can have the tires and rims replaced there since we couldn't find a tow truck and of course I denied especially because of their unprofessionalism and negligence. Coincidentally we were told according to their inspection we would need 4 new tires replaced and we denied after they quoted us because it wasn't in our budget at that time. Oddly a day later our car has missing tires and Rims and the car was placed where there were NO CAMERAS. Gary made us pay for the inspection, diagnostic and windshield wipers and labor in order to get our car picked up from Ace automotive! They couldnt even waive ANYTHING FROM "THEIR BILL" considering their negligence that resulted out car parts being stolen ON THEIR PROPERTY!!! We went through so much stress for almost 2 months, we delt with unnecessary insurance fees and other expenses because of their negligence just to get our car fixed!! This whole ordeal had been a nightmare to say the least. Whatever you do, do not let them convince you to keep your car overnight regardless if they're " so busy" because it will get vandalized! Pay more money to get your car serviced somewhere reputable and by professionals that can properly communicate with their customers!! The worst experience I ever had at a car shop!!"

"Awesome service. They were able to work my oil change into their busy schedule."

"I called off of a recommendation from the body shop on Leeds and was not disappointed in the slightest. Not only is the GM Gary very nice and attentive, he went above and beyond to help me. I had quick, affordable, and friendly service. On top of that, I was offered an amazing deal on brand new tires that I otherwise wouldn't haven't gotten to replacing my dry rotted ones any time soon."

"Very dependable car shop. I felt like I could trust the folks here to work on my car and they were very honest. Will go back again."

"My truck broke down near by, and I spoke to Gary the manager. They weren't able to help me, because I have a 17' box truck( too big for thier bay). Gary was nice enough to call around the area and find someone who could help me. You can't beat this kind of customer service. It's also a filling station, so now I'm making this my main place for gas. Thank you."