Sheehy Toyota of Laurel Service & Parts Department

"Took my 2016 Prius in to assess for a rapid coolant loss issue and was able to work with Dimitri. Before getting into the slight issues I ran into with the mechanic diagnostics, let me just say that Dimitri did an excellent job on his end, and the only reason this review is still 5 stars even after running into some issues along the way is because of the great job that Dimitri did to ensure that everything was resolved in the best way possible. Initially, the diagnosis they made to my coolant loss issue was that they thought there was a leak in a pipe. So a week of waiting for parts and $2000 of repairs later (Dimitri was nice enough to put me in a nice loaner while waiting for parts to come in, free of charge) they sent me back on the road. Only took about a day or two for same issue to rise again. Reached back out to Dimitri. He apologized profusely for the diagnosis error (even though I was pretty sure it was actually the fault of the mechanic that conducted the diagnosis and not him, but I appreciated the professionalism of taking responsibility anyways) and took the car back in and promised to get down to the real root of the problem. He was able to set me back up again with a free loaner in the meantime. Finally got a call back with the unfortunately news: the issue was actually coolant leaking to the engine…so long story short, engine needed to be replaced. Dimitri was fully willing to do whatever he could to get me back that $2000 that was spent for that initial misdiagnosed pipe repair, so he gave me a few options: take the $2000 of my engine repair, add the $2000 onto my trade-in, or take $2000 off a new car purchase. With the mileage and age of my car, the engine replacement would’ve costed more than the car was worth, so ultimately decided to just replace it with the new Prius. Dimitri was able to work it out with their sales department so that the $2000 from that initial misdiagnosis was discounted off my new car to make amends. He let me continue to hold onto the free loaner car for the entire time that we were sorting this all out. Now happy in my new 2024 Prius Prime. So while they did have one mistake along the way with that initial mechanic’s misdiagnosis, Dimitri did a wonderful job of fully making amends, and ultimately left me satisfied with my overall experience."

"Excellent service. Quality of the work was great. They gave me a ride to/from home. Their waiting room is outstanding and immaculate; they even have a cafe. I will definitely use this service again."

"Sheehy Toyota of Laurel made me a happy customer! Thanks to Desmond Dowdy and Adisa Gittens-Smith, I got a great car, affordable financing, and professional service! They were patient and put me in a vehicle that meets my needs! I highly recommend Sheehy Toyota of Laurel!"

"Went to have my vehicle service and was just a horrible experience. The service advisor just terrible. I sat there for a hour and a half after my 9:45 am appointment. The service advisor never came out to say if anything needed to be done to my vehicle. I finally went over to talk to him. He asks if I'm ready to go. Here sign this paper. I said so I guess everything is good with my vehicle. He told me no, you need breaks. So unhappy with this service department. Then hand me a estimate and didn't even ask if I wanted to schedule to have the work done. I guess this service department doesn't want my money."

"Terrible. They told me 5-6 hours. Then after calling them, was told it needed to be kept overnight with more repairs. It would have been easier to handle if the representative didn’t sound so bothered by me. Same situation today. I’m told by noon, then I call after no communication to find out it will be ready end of the day. He sounded annoyed when I told him I needed the car back today. I was not rude at all, mind you. I’ve maintained my cool throughout this horrible process. Rest assured I will not use this place for services again."