Pep Boys 13344 Laurel - Bowie Road, Laurel, MD 20708

"Updated: I went in for 4 new tires. The service guys were very nice and friendly. But I'm concerned about my TPMS light on my dashboard that won't go off since I picked up my car. **** I took my car back to address the tire pressure light, and they took care of it immediately. I appreciated that!"

"Was a quick experience(with an appointment). I was running a little late and Joseph assisted me promptly and professionally with understanding. Got me through the registering process smoothly and kept me updated. The service I received was a great surprise from the look from outside. They ARE open, and they ARE professional."

"Joseph was my service representative and he was great today. I came in unexpectedly, because I had a slow leak in my rear driver side tire. Joseph gave me his best recommendation with price range and tire quality. Thanks to him I will be returning for future services that he recommended me for to keep a healthy car on the road."

"I needed to get 4 new tires right away. Joseph, at Pep Boys in Laurel, provided me with prompt, courteous, and professional service. I now have my new tires, at a decent price, and in a timely fashion. I am happy with the service I received."

"First time here. Upon arrival at 5:20p on 7/14 I was met with a locked door to the area I thought was the entrance (it was the waiting area door). I found the other door to the main warehouse area and was greeted by Shannon. I said I had a 5:30p appointment for an alignment. He said, well, that takes 30-40 minutes. Did you call? I said I made the appointment online and it said confirmed once I was done as did the text message. He said I should have called. To that end I didn’t know I had to call as nothing I got or saw indicated that. Google says you close at 6 but I think it may be 7 according to your site…. He did take my keys and the appointment was in motion with the quoted price of $99 plus shop fees of $10. The waiting area was closed off with an out of order sign which included the restroom. The entire building was extremely warm and little flies were all around, too. I sat on the one stool I could find. The standalone hand sanitizer dispenser was beeping every 13 seconds for low battery. I did see signs about a renovation but the state the store is in is a mess. I overheard Shannon say he’s short 5 staff, too. The service was completed and the car is running well. The free vehicle inspection was blank. All items were “NA”. (It’s a web page you get linked to via text) I won’t be back unless they make major improvements to the customer service experience. It was very uncomfortable and an unpleasant. Service Done: A-, Overall Experience: C+"