Land Rover of West Columbia 12500 New Car Drive, Clarksville, MD 21029

"Bought a new range rover sports. The whole process from beginning to the end was smooth and quick. Thanks to my caring and experienced sales man Mr Larry God richly bless you."

"Kudos to Mr. Cohen, Adrain and Arnold who have been my saving grace while working with this dealership. Seven months after I leased a new 2019 Land Rover Evoque from Land Rover of West Columbia, the water pump went up. I took it back to them for repair. They gave me a basic Discovery to use until the repairs were complete. Upon returning my vehicle to me, their valet driver was involved in a "SMALL FENDER BENDER" (see attached photos). Land Rover of West Columbia kept my vehicle 4 months loaning me a Velar, but also the run around. It wasn't until I was able to contact Mr. Cohen, that actions were taken to have my vehicle repaired. Mr. Cohen was extremely understanding of my feeling and always treated me with respect. He also made special arrangements to make sure I was comfortable once my Evoque was finally repaired. It takes me almost an hour each way to drive to Land Rover of West Columbia. After the accident, my Evoque was in and out of their service shop 11 times in three years for various reasons. Each time, I dealt with TOM MATTHEWS, Assistant Service Manager. Even though he appeared to be nice, I found out later that it was clearly a front as he became increasing difficult to deal with, even raising his voice at me. Once, I left my vehicle there while I went out of town so they didn't have to give me a loaner. TOM conveniently "forgot" to order the part so I returned to an unrepaired vehicle. Once, I called TOM several times informing him of issues with my vehicle. He insisted that he could not help me because of COVID, they were low on techs and there were no loaners. I insisted that my vehicle needed service. One day, my vehicle started having electrical glitches. I had it towed to Land Rover of West Columbia. TOM said the problem was due to lack of oil changes. TOM GAVE ME A $18,927.22 BILL. If my vehicle has been in and out of their service department, under Tom's supervision 11 TIMES in three years, how did I have that big of a problem in 2022? I took my vehicle to an old family friend. He said it was only the coil, which should be under warranty. I explained that to TOM as he was Land Rover of West Columbia’s Assistant Service Manager. That's when Tom's true colors showed. He became extremely disrespectful. He insisted that I messed up my engine. He told me to take it to another Land Rover dealer and if they said it was the coil, he would fix it. I took it to Land Rover Hunt Valley (LRHV), where I leased my first Evoque in 2015 (no problems). Because TOM MATTHEWS told them I messed up my engine, they rejected my vehicle. I reached out to a life long friend who previously worked at LRHV. As a TECH, he also said "it's your coil". I paid $112 for the coil and paid him $50 to change it. I have not had problems since. My Evoque works so well since I stopped taking it to Land Rover of West Columbia, that I purchased it off lease. I tried to tell Mr. Cohen what was going on, but he was no longer working there. I went to someone who I was informed was "above" TOM, Aaron Veerothai. He was absolutely no help. The same week I went to Aaron, I received a letter from an attorney indicating that I was being sued for $30,000 because of the car accident involving their valet driver. Aaron said I should write a "strong letter" to the attorney. What kind of professional, supportive, take responsibility response is that? Thank GOD my insurance company handled it. I was released from the case months later. When I purchased my Evoque, Land Rover of West Columbia messed up my tags and paperwork. I gave them a check to pay for the vehicle IN FULL. They did not pay Chase Bank, so Chase came after me threatening my 819 credit score for not making payments. What a MESS! After multiple calls with no help, I did not get my hard tags from Land Rover of West Columbia for over 2 months after my paper tags expired. Arnold helped them get my paperwork for tags straight. THEN, my windshield leaked again. They had to make the 3rd repair to replace my windshield. I dreaded going back there! They fixed it. I haven't been back since."

"I have nothing but positive things to say about this place! Mike always goes above and beyond when my car needs serviced or if I want it detailed. Once, when they didn’t have anymore loaner cars, a staff member drove me home himself. My experience here has been amazing."

"Tom has always my advisor, but I was pleased to have Mike as my advisor this time. And he did amazing and was exceptional. Went an above and beyond to send me details of all immediate recommendations needed for my car. Which I appreciate so much."

"My experience working with Jim Coleman Jaguar and LandRover was an absolute pleasure. Alex and Fernando were professionals and gentlemen. Between making the purchase numbers work for me and getting a more than fair offer on my trade in, the process was stress free. We made the 3 1/2 hour drive all the way from New Jersey, even though we have multiple Land Rover dealers within 10 miles of our home. That says it all. We love our 23 Velar. I'd highly recommend these guys!"