Ourisman Volkswagen of Bethesda Service Center

"To say I am disappointed in my lack of service today is a gross understatement. I had a scheduled service for oil change and diagnostic for 7:40 this morning (Wed, 01/03) with valet pick up of the vehicle. The pick up did happen a little after 8:00, but I thought it was still plenty early enough in the day to receive service. I did receive a text confirmation at 9:15 that the car was onsite. At 2:51 I received another text that the car had not yet been serviced. Not even pulled into the bay. They were behind. At 5:26 I asked for an update and was told the car had not been serviced. My husband needed to have the car first thing Thursday morning. Since all the valets had already gone home, the only solution was to send a Lyft to me so I could pick up the car unserviced. Using a service that should have made my life easier instead complicated things. I was stressed most of the afternoon and now need to find another way to get the car serviced. I’ve used Alexandria VW for years and never had these issues. After a recent move, Ourisman Bethesda was closer. I will not be trying again with Ourisman."

"I've taken my car here because it's under warranty and they do good work but I've always gotten the feeling they were doing the upsale thing for things you didn't need. I had nails in two of my nine-month-old tires and they told me they couldn't plug them and I needed new ones to the tune of $1200. I said leave the nails in there (they weren't in the sidewall where you really can't plug) and took it to my neighborhood gas station who patched them both for a total of $30. I'll take it to another dealer for warranty work from now on."

"My daughter (Fox) scheduled an appt for 7am , 7/12/23. She was there at 7am. She brought it in because the engine light came on (steady) and she wanted them to tell her why. She made the early appointment in the hope that they could tell her what the issue was before she went into work that morning. Performing a scan with an OBD scanner should take no more than 15 minutes. Her car wasn't seen until 9:20am. When the “Service Advisor” finally came out, he showed her an estimate with the cost of a tune up for her 4 cylinder VW Jetta. $392.92 to replace 4 spark plugs $725.77 to replace 4 coils I reached out to the “Live Chat” on the website portal. During the chat, I gave my name, phone number and email address. I asked them to have someone give me a call (I left my telephone number). Later the same morning, I called the service department directly, and asked for the service manager. My call went through to the voice mail of Brian Kosovich. In my message I advised Mr. Kosovich of my concerns, and asked him to return my call (left my cell#). I also asked for a copy of the OBD scan report. I have yet to hear from him, nor has he forwarded a copy of the OBD report (I left my email, as well). Meanwhile, the work was performed. I believe this VW service center had dismissed my daughter, as being a young woman there alone, and not only disrespected her by not examining her car until over 2 hours after her agreed to appointed time, but also took advantage of a young woman who wouldn’t know what questions to ask before she had the work done. I don’t expect VW to offer a fair and equitable resolve to this problem. I’ve said my piece, and I hope other “yelper” will see this and consider it a warning. That said, in advance of a boilerplate apology and an your offer for ME to call YOU to discuss further, I have left my telephone number twice. If you want to discuss further, you can call me. I am contacting VW HQ Customer Care as well. Yelp Google Ratings VW HQ, Herndon, VA"

"I rotated my tires a few month or so ago, came back for a recall and they told me I needed 4 new tires. Then they told me the ones I wanted weren’t available but the more expensive ones were. Then they charged me more than the quote including a tire recycling fee. The worst. I have never felt more scammed. I feel they constantly sell you things you may not need and over charge with hidden fees and random expenses. They also didn’t do the one repair I asked for."

"If I could give a no stars if I could because, I went there to simply get a key made and the next day the key failed to work nor could I use my original key to start the car. I explained the situation to the service department, they had the car towed back to them at their expense. Bryan from the service dept told me that I needed a ignition module and that it was not the key but my car. I told them that could not be correct because my car work ed just find prior to them reprogramming the key. They insisted that I pay over $900 for the ignition module so they could prove that the key worked. I refused and had the car towed to my dealer. I asked for the money back for the key as it didn't work. Not only did they refuse to give me the money back for the key they were rude . Leo the service director was so rude and disrespectful. They did not even reassemble my car and left my as the pics show. My car started up without a new ignition module with my original key after my mechanic reassembled my car. I have tried to resolve this issue but volvo has been nonresponsive. I paid $376 for key that doesn't work and then another $185 dollars to get my car reassembled. There service was appalling."