Ourisman Jeep Service Center
5410 Butler Road, Bethesda, Maryland 20816
About the Business
Ourisman Jeep Service Center, located at 5410 Butler Road in Bethesda, Maryland, is your one-stop shop for all your Jeep repair and maintenance needs. Our experienced technicians are trained to handle any issue your Jeep may be facing, from routine oil changes to complex engine repairs. We also have a wide selection of Jeep parts and accessories available for purchase in our store. Trust Ourisman Jeep Service Center to keep your Jeep running smoothly and safely on the road.
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Contacts
5410 Butler Rd, Bethesda, MD 20816, United States
Opening hours
Monday:
07:00 - 19:00
Tuesday:
07:00 - 19:00
Wednesday:
07:00 - 19:00
Thursday:
07:00 - 19:00
Friday:
07:00 - 19:00
Saturday:
08:00 - 16:00
Sunday:
09:00 - 15:00
Reviews
"They will pick up your Jeep, service it, and return it back to you. Doesn’t get much easier than that! Everyone is really helpful and it doesn’t take long to get an appointment. They do a great job with repairs and service. A+ all the way around"
"I really had high hopes for the service center given good reviews, but was unfortunately disappointed with communication being the biggest issue. I scheduled a service appointment after my check engine light came on in my jeep and took my car over the morning of the scheduled appointment. The staff was nice and friendly and even ordered me a Lyft ride home. However, despite having an appointment, it took them one to two days to even run a diagnostic on my car. When the results came back, I spoke on the phone with my advisor and they sent an email that contained both the diagnostic for my entire car and a link where I could select services or repairs that I wanted. I really liked this and that they included pictures with the repairs they recommended. I overall thought it was generally a great system. I spent a decent sum of money to fix what they thought was contributing to my check engine light. However, after those repairs were made they call back to tell me that my check engine light was still on and they thought it could be something else. I told my advisor. I would call back in the morning with my decision about repairs and they said they would be awaiting my call. This is where the issues began. I called back in the morning, but my advisor was busy and I told the receptionist that my advisor could call back when they were free sometime after 1 o’clock that afternoon. I never heard back so around 3 PM I called and was told that my advisor had left for the day but will be back tomorrow. I called the next morning but again, my advisor was not going to be in that but it would be in the next morning. I called again the next morning and again my advisor would not be in that day, but would be back on Tuesday. Every time I called, they kept telling me that no one but my advisor could help me with my car or getting parts ordered. It was really irritating as my car had already been there almost 2 weeks. I decided to go pick up my car because I needed it and when I went to go pick it up the person checking me out was not sure that they had completed all of the repairs because the labor cost was lower than expected but had no way to tell me if they had completed all of the repairs. So I may have just paid for parts that never got put in my car. Despite this, I went ahead and took my car and the check engine light was nowhere to be seen and my car has been driving without issue. Overall, I thought the staff was courteous and the Lyft service and diagnostic presentation were great. However, the lack of communication, staff being unable to provide me with answers because only my advisor had information on my services, and also seemingly no one knowing when the repair advisors would be at work, made this an irritating experience. I think the service technicians knows what they’re doing but the front office staff communication and organization really needs improvement."
"This was the best customer service experience I've had at an auto repair shop. Huey was incredibly communicative and polite. Service was quick."
"Not going to name drop my advisor as I doubt much of this was her fault. Also annoying you can only speak to the advisor assigned about your vehicle. Come on…. But I’d say women should avoid this service center or have a man handle them. Sorry to say this in 2023. I wasn’t getting anywhere , my questions weren’t being answered fully but once my partner got on the phone suddenly we had options. Suddenly the $1300 initial quote (after extended warranty ) I got became around $675. We are still doing this to women? Yuck! I asked before drop off what was covered by my extended warranty. I got “ hmmmm not sure , let’s seee. You didn’t pay anything last time you had work done so it should all be covered” …..I’d never had work done on this vehicle. I’ve had it less than a year. My main issue is being sold a rust bucket by their dealership in the first place. It’s obvious even though they sold the vehicle just under 90k miles they didn’t bother with the 90k scheduled maintenance. It’s obvious a thorough inspection was not performed. If it were I wouldn’t have had major repairs for a vehicle I drove sparingly from October to December. I’ve been a stay at home mom since before Christmas. Not a lot of driving. I dropped it off for regular maintenance still just under 90k miles. So spare me in telling me seized calipers , leaking axles, leaking timing cover and valve cover gaskets, tie rod issues, brakes and rotors needed replacing and more were normal finds. I thought I would get my car back by the weekend. It took 27 days. They have no parts for older renegades so expect delays. They tried to make it seem like they were doing me favors by delivering my car to me and throwing in a detail. It was literally the least they could do after being sold darn near a lemon and then setting unrealistic expectations from the beginning ."
"Needed to take the Jeep in for a recall for the catalytic converter. The part was available and service was done in a timely manner. The technician also fixed up some damaged wires that could have caused safety concerns down the line. Feels like we got a brand new Jeep back! Roxine and the team really cares about quality and delivers professional service through and through!"
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