Flower Hill Liberty Auto Center 18267 Flower Hill Way, Gaithersburg, MD 20879

"Just bought a 2011 mustang and took my car here for a MD State inspection... the customer service was pleasant but the car service is mediocre. Once I left there my passenger rear caliper (which they took apart) made a ridiculous knocking noise that I never heard!! Only once I left that noise came. One thing led to another and I ended up changing my calipers, rotors, etc myself. Come to find out my rear brake was not in the best condition at all! And they don't even bring it to your attention. They just slap it back together and send you away. I can say they gave me a quote for a very expensive repair.... although I can appreciate them for that, I would rather them pay attention to some of the stuff that matter alot as well; LIKE MY BRAKES!!! Very disappointed. Won't be going back.... word of advice, if you can... try to learn how to do it yourself.... these guys in particular don't really care... they just want the $$$$$$$$$$$$$$$$."

"I had issues with the gas station part of this. I prepaid the pump $20 and all seemed normal until after I get $75 notification from them. I go to speak about it and immediately felt like they don’t care what anyone has to say. The “manager” repeated to me the bank does that. I tried to explain I know it usually takes like .01 or $1 then runs your card. But I prepaid this $20…why all of a sudden I’m I getting a $75 approved transaction? But the manager kept repeating the same thing and kept being so tone deaf to it all. Even said to me “we get your kind of people all the time” like excuse me? I got it all on video too. I recorded it as soon as he spoke to me and tried to explain cause I felt his attitude and his I don’t care about this mentality. I believe just a clear explanation and trying to understand the customers confusion is fine. But this man obviously doesn’t care about customer service at all. If anyone has any issue just talk to a wall you’ll get more of a response and you won’t be told a comment like “your kind”. I don’t wanna say he’s a racist or has something against women but you don’t just say “kind of people” to a customer. I have a witness and a video for a reason. I felt his tension and demeanor."

"Over the weekend I had trouble starting my car. I told myself that next week I should get it looked at. I didn't get a chance because my battery died. I had to get my car jump started and took it to the nearby Liberty Auto Gas Station. I needed a new battery (it lasted 8 years!) and the alternator had a couple of bad diodes and needed replacement. The parts came in the next morning and I got the car back in the afternoon. The costs for parts and labor was about what I had expected for a job like this. I was very satisfied with the work done."

"The first time I came here, They didn't detect the leak coming from my coolant tank and said everything was fine. Prior to the service, I informed them that I would see coolant on the ground underneath my car when it was parked. I went to a dealership and they found a hole in my tank. The second time around, I came for a tire installation and the clerk upfront said to me in a nasty tone, "I need your keys." In my opinion, they have poor customer service."