Rivian Service Center 8787 Snouffer School Road, Gaithersburg, MD 20879

"Very quick and efficient process for taking new car delivery. The employee giving us the walk through of the car was very friendly, funny and helpful. The service center was a bit hidden away in an industrial complex but easy to navigate to."

"While the Rivian vehicle and the engineering that went into the current lineup is impressive I have concerns regarding the Gaithersburg Service Center approach to customer service. I dropped my R1S off for service. One of the many cosmetic issues had to do with wind noise from the drivers side front. It was a defective window gasket. The window itself (tinted) was broken during repair and replaced with new untinted glass. During pickup no mention was made of the incident and the need to retint. Only when I questioned the staff did they offer to reimburse me for the cost of having it tinted. Draw your own conclusion."

"Went for a test drive. Our Rivian associate. Peter, was great. Gave us the run down of the cars (I'm interested in the R1T, my eife in the R1S) and showed us a many features as possible on our 30 minute test drive. Hardest part will be deciding on a color"

"Dropped my R1T off for service on the 14th for a list of warranty items and a broken windshield. I was told to expect an update in 3-4 days and a total service time of 7-10 days. It is now day 10 and my truck has yet to be looked at by a technician. Its been parked in the parking lot the entire time. Rivian SC will not reach out at my request to talk about timing and expectations."

"A one week old service center so everything looks nice and neat. There are even toys and books for kids to keep them occupied. The staff were all very polite and professional. We'd been on the test drive waiting list for months, so we were excited to have finally received the call. They can host 2 drivers plus 2 passengers. So you can bring kids; just bring your own car seat for kids under 8 years old. Both my hubby and were able to drive the R1T, which was so much fun! After the test drive, our guide showed us all the truck's features. It's an amazing truck--basically a party truck for tailgating and camping. We asked to see the inside of the R1S and they happily obliged. Like Tesla service centers, this place is not a dealership - - meaning they do not pressure to buy a vehicle while you're there."