Criswell Automotive Body Shop

"Took my car to Criswell Auto Body to have it taken care of after an accident and Chris Rouse has been more than exceptional in taking care of my vehicle on top of handling the insurance company on the costs of repairs. I got my car back looking brand new! If anyone needs body repairs done, I'd highly recommend to Chris Rouse for service. Two Thumbs Up! Thanks again for your help!!!!"

"I drove from Hanover ,Pa.to have my service and warranty work done here . My experience was outstanding the service was outstanding, and the work again outstanding. These guys get A+ for getting the job done . I have to mention that my body shop estimator, Matt Tait Was one of the most Thorough at his job, along with being very helpful, informative, respectful, and most professional fellow that I have ever worked with. Seeing me through the process from start to finish. I contacted the shop manager Andrew directly he immediately picked up and Greeted me then proceeded to start off the conversation, making sure that I was happy with the work and service ! This was before I even had the chance to tell him that I was extremely happy and was the reason for my call. I felt that I needed to praise him for how his department ran . Starting with the first encounter I had starting over the phone with Matt Tait then once I arrived.Matt continued seeing everything I needed through from start to finish personally and continued with the rest of the team being very efficient ! They got the job done quickly and most importantly correctly and flawless. This department is a well oiled machine highly trained ,skilled, and definitely recommended ! I give you my word as a business owner myself . That even having to drive across state lines to get there. I had no problem doing so and will be doing it again for future service to my vehicles because of the quality and when I’m ready to buy again I’ll start at Criswell with the service department’s recommendation!"

"I had to take my car to the dealership for repairs following a hit-and-run incident. Unfortunately, my personal experience with the dealership was not satisfactory. Communication was lacking, and I felt that the job they did on my car was not up to par. In comparison, my client's father was able to get his car back within a couple of days with additional work done, and they even washed it and applied tire shine. On the other hand, it took a month for me to get my car back, despite having good insurance. While they did wash my car, they neglected to put tire shine on all the tires, which was a significant detail for me. I believe that this extra effort on their part was important. Given my long-standing relationship with this dealership, I had expected a smoother experience, but unfortunately, that wasn't the case."

"Malik (and Jeremy) were lifesavers! We got rear ended on the interstate nearby but don’t live in state and weren’t sure if we could drive our car home safely. Malik kindly gave us an inspection and was very helpful and open about what we could expect, what types of shops would be best to do the repairs we need, etc. After a terribly stressful week, Malik was professional, helpful, and most importantly, we trusted what he had to say."

"I went into the body shop to get a spoiler attached to my nissan altima, and it was great experience! I was lucky to be helped by Jeremy Jackson who was very personal, friendly and of course, knew what he was doing. The process was easy and I would defiently come back to Criswell for future inquiries!!"